Front Desk Receptionist

Bitner Henry Insurance Group; Hagerstown (MD); On-site; USD 32,000 - 42,000; Full time

Job summary

Bitner Henry Insurance Group is seeking a dependable Front Desk Receptionist to greet clients and visitors, answer phones, and help with daily administrative tasks. The role emphasizes professionalism, discretion with confidential information, and strong organizational skills in a fast-paced insurance office.

The ideal candidate has a high school diploma, 0–3 years of relevant experience, and comfort using Microsoft Office and agency management systems such as Applied Epic.

Qualifications

• High school diploma or equivalent.
• 0–3 years of experience in a receptionist, front desk, customer service, or administrative role.
• Professional verbal and written communication skills.
• Proficiency with Microsoft Office (Outlook, Word, Excel) and comfort learning new software (e.g., agency management systems such as Applied Epic).
• Strong organizational skills and attention to detail.
• Ability to handle sensitive client information with discretion and confidentiality.
• Reliable attendance and punctuality.
• Prior experience in insurance, financial services, legal, or another professional services environment.
• Familiarity with multi-line phone systems.
• Exposure to document management or scanning workflows.

Responsibilities

• Greet clients and visitors professionally and warmly.
• Support day-to-day administrative tasks to keep the office organized.
• Answer phones, route inquiries, and manage messages.
• Maintain confidentiality and handle sensitive information with discretion.
• Assist producers, CSRs, and leadership with administrative duties as needed.

Skills

Customer service

Communication skills

Organization

Discretion with confidential data

Reliability

Education

High school diploma or equivalent

Tools

Microsoft Office

Applied Epic

Job description

The Front Desk Receptionist serves as the first point of contact for Bitner Henry Insurance Agency, delivering professional, welcoming experience to clients, carrier representatives, and visitors. This role combines client-facing reception duties with day-to-day administrative support that keeps the office organized and responsive. It is an ideal opportunity for a dependable, detail-oriented individual who is eager to grow within the insurance industry.

Desired Qualities

• Required Qualifications
• High school diploma or equivalent.
• 0–3 years of experience in a receptionist, front desk, customer service, or administrative role.
• Professional verbal and written communication skills.
• Proficiency with Microsoft Office (Outlook, Word, Excel) and comfort learning new software (e.g., agency management systems such as Applied Epic).
• Strong organizational skills and attention to detail.
• Ability to handle sensitive client information with discretion and confidentiality.
• Reliable attendance and punctuality.
• Preferred Qualifications
• Prior experience in insurance, financial services, legal, or another professional services environment.
• Familiarity with multi-line phone systems.
• Exposure to document management or scanning workflows.

Key Characteristics

Competency Expected Behavior

Professionalism Represents the agency with a polished, courteous demeanor in all interactions.

Attention to Detail Accurately records messages, mail routing, and document indexing with minimal errors.

Dependability Consistent attendance and ownership of recurring front-desk and administrative duties.

Confidentiality Handles PII, policy details, and financial data in line with agency privacy standards.

Adaptability Adjusts smoothly between phones, walk-ins, and administrative tasks throughout the day.

Team Orientation Supports producers, CSRs, and leadership with a willing, service-first attitude.

Physical Demands

• Standard in-office role; Monday–Friday 8:30 AM-5 PM
• Prolonged periods sitting at a desk and working on a computer.
• Occasional lifting of office supplies or mail packages up to 25 lbs.
• Please contact me to discuss insurance needs for an individual or organization Please contact me to discuss insurance needs for an individual or organization

Insurance coverage should not be considered bound unless/until written verification is received from an authorized representative of American Church Group or Bitner-Henry Insurance Agency. Email transmission cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or contain viruses.