Insurance Front Desk & Customer Care Specialist

Bryan Michaels - State Farm Insurance Agent; Triple Lakes (MD); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

License reimbursement

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Advancement opportunities

Paid time off

Training & development

Job summary

Bryan Michaels - State Farm Agent is seeking a Receptionist to join a busy insurance team. You will warmly greet customers in person and on the phone, schedule appointments, and manage office communications while maintaining accurate customer records.

The ideal candidate is organized, detail-oriented, with solid communication skills and a willingness to engage in sales conversations to identify insurance options.

Qualifications

• Previous receptionist or customer service experience.
• Strong communication and interpersonal skills.
• Excellent organization and multitasking abilities.
• Comfortable with sales conversations.
• Basic computer skills including Microsoft Office and CRM systems.

Responsibilities

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

Skills

Customer service

Sales conversations

Organizational skills

Communication

Multitasking

Tools

CRM systems

Microsoft Office

Job description

Bryan Michaels - State Farm Agent is seeking a Receptionist to join a busy insurance team. You will warmly greet customers in person and on the phone, schedule appointments, and manage office communications while maintaining accurate customer records.

The ideal candidate is organized, detail-oriented, with solid communication skills and a willingness to engage in sales conversations to identify insurance options.