Insurance Experience Associate — Hybrid, ESOP & Growth

RLI Insurance Company; Des Moines (IA); Hybrid; USD 2,757,000 - 3,669,000; Full time

Benefits offered by this job

Annual bonus plans

ESOP

401(k) — company contribution

Job summary

RLI Insurance Company in Des Moines, IA seeks a capable customer support professional to provide frontline operational assistance to administrators, agents and policyholders. You will respond via phone, chat or email, research inquiries, and coordinate with the Lindbergh Insurance Group team to ensure accurate handling of customer questions and requests.

The role requires strong interpersonal skills, a focus on quality service, and the ability to manage multiple tasks in a fast-paced

Qualifications

• Must have strong interpersonal and communication skills to interact with customers, agents and policyholders.
• Knowledge of personal and/or commercial P&C insurance is preferred.
• Ability to deliver excellent customer service while following procedures.

Responsibilities

• Provide basic operational and customer support to administrators, agents, brokers and policyholders.
• Communicate via telephone, chat or email with internal and external channels.
• Research and respond to inquiries based on customer channel.
• Coordinate with Lindbergh Insurance Group team for proper handling of inquiries.
• Keep accurate records of customer interactions and actions taken.
• Prepare quotes and bind coverage for RLI products when appropriate.
• Assist with other duties as needed.

Skills

Interpersonal skills

Communication

Customer service

Attention to detail

multitasking

Time management

Insurance knowledge

Education

High school diploma

P&C license within 3 months

Job description

RLI Insurance Company in Des Moines, IA seeks a capable customer support professional to provide frontline operational assistance to administrators, agents and policyholders. You will respond via phone, chat or email, research inquiries, and coordinate with the Lindbergh Insurance Group team to ensure accurate handling of customer questions and requests.

The role requires strong interpersonal skills, a focus on quality service, and the ability to manage multiple tasks in a fast-paced