Personal Lines Customer Experience Specialist

RLI Insurance Company; Tacoma (WA); Hybrid; USD 57,331,579 - 76,305,264; Full time

Benefits offered by this job

PTO & holidays

Volunteer time off

Parental leave

Hybrid work arrangements

Fitness discounts

Employee assistance program

Job summary

RLI Insurance Company in Tacoma, WA seeks a front-line operations and customer support specialist to respond to inquiries, provide product knowledge, and ensure policy alignment with customer needs across personal and commercial lines.

You will handle chats, calls, and emails, maintain accurate records, prepare quotes and bind coverage, and collaborate with agents, brokers, and the Lindbergh Insurance Group to deliver exceptional service.

Qualifications

• High school diploma required; P&C license preferred or will be required within 3 months.
• 0+ years of related experience.
• Equivalent education/experience accepted.

Responsibilities

• Provide basic operational and customer support to administrators, agents, brokers and policyholders.
• Communicate via telephone, chat or email with various internal or external channels.
• Research and develop the appropriate answer based on customer inquiries.
• Coordinate with Lindbergh Insurance Group team to ensure proper handling of inquiries.
• Keep accurate records of customer interactions and transactions, including inquiries, complaints and actions taken.
• Prepare quotes and bind coverage for RLI insurance products in line with customer needs.
• Assist with other duties as needed.

Skills

Interpersonal communication

Customer service

P&C insurance knowledge

Multitasking

Detail oriented

Organizational skills

Procedural compliance

Omnichannel support

Niche insurance products

Education

High school diploma

P&C license within 3 months

Job description

RLI Insurance Company in Tacoma, WA seeks a front-line operations and customer support specialist to respond to inquiries, provide product knowledge, and ensure policy alignment with customer needs across personal and commercial lines.

You will handle chats, calls, and emails, maintain accurate records, prepare quotes and bind coverage, and collaborate with agents, brokers, and the Lindbergh Insurance Group to deliver exceptional service.