Insurance Customer Experience Specialist (Frontline)

RLI Insurance Company; Omaha (NE); Hybrid; USD 57,337,089 - 76,305,264; Full time

Job summary

RLI Insurance Company in Omaha, NE seeks a front-line operations and customer support specialist. The role involves assisting administrators, agents, brokers and policyholders, handling inquiries via phone, chat, or email, and ensuring policy alignment with customer needs.

Preferred candidates hold a P&C license and have 0+ years of related experience. The job offers a base pay range, comprehensive benefits, and a flexible/hybrid working arrangement.

Qualifications

• High school diploma required; P&C license preferred but not required within 3 months of employment.
• 0+ years of related experience or equivalent education.
• Ability to handle multiple inquiries via phone, chat or email.

Responsibilities

• Provide basic operational and customer support to administrators, agents, brokers and policyholders.
• Communicate via telephone, chat or email with internal and external channels.
• Research and provide answers to inquiries based on customer channel.
• Coordinate with Lindbergh Insurance Group team for proper handling of inquiries.
• Keep accurate records of customer interactions and transactions, including inquiries and actions taken.
• Prepare quotes and bind coverage for RLI products, aligning with customer needs.
• Assist with other duties as needed.

Skills

Customer service

Communication skills

Interpersonal skills

Multitasking

Detail-oriented

Insurance knowledge

Adaptable

Professionalism

Insurance product knowledge

Education

High school diploma

P&C license preferred

Tools

P&C license

Job description

RLI Insurance Company in Omaha, NE seeks a front-line operations and customer support specialist. The role involves assisting administrators, agents, brokers and policyholders, handling inquiries via phone, chat, or email, and ensuring policy alignment with customer needs.

Preferred candidates hold a P&C license and have 0+ years of related experience. The job offers a base pay range, comprehensive benefits, and a flexible/hybrid working arrangement.