Insurance Customer Experience Pro with Hybrid Work & ESOP

RLI Corp; Peoria (IL); On-site; USD 27,565 - 36,685; Full time

Benefits offered by this job

Employee stock ownership plan (ESOP)

401(k) — company contributions

Paid time off and holidays

Hybrid work arrangements

Job summary

RLI Corp in Peoria, IL seeks a front-line operations and customer support specialist for personal and/or commercial lines policies. You will respond to inquiries, provide product knowledge, and align policies with customer needs.

Responsibilities include handling inquiries via phone, chat, or email, preparing quotes and binding coverage, and maintaining accurate records of interactions. A high school diploma is expected; P&C license is preferred and must be obtained within 3 months.

Qualifications

• High school diploma required; P&C license preferred but must be obtained within 3 months.
• 0+ years of related experience or equivalent education.
• Strong communication and customer service skills.

Responsibilities

• Provide front-line operational and customer support to administrators, agents, brokers and policyholders.
• Communicate via telephone, chat or email with internal and external channels.
• Prepare quotes and bind coverage for RLI products.
• Keep accurate records of customer interactions and transactions.

Education

High school diploma

P&C license

Job description

RLI Corp in Peoria, IL seeks a front-line operations and customer support specialist for personal and/or commercial lines policies. You will respond to inquiries, provide product knowledge, and align policies with customer needs.

Responsibilities include handling inquiries via phone, chat, or email, preparing quotes and binding coverage, and maintaining accurate records of interactions. A high school diploma is expected; P&C license is preferred and must be obtained within 3 months.