Insurance Document Systems Analyst (SmartCOMM)

HCC Service Company, Inc.; Troy (MI); Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits

Learning culture and growth

Medical, vision, dental coverage

401(k) with company match

Paid time off and holidays

Parental leave

Wellness program

Employee discounts

Job summary

Tokio Marine HCC Public Risk Group is seeking a Systems Analyst to support the Product Management team in enhancing the Policy Administration platform and SmartCOMM document generation. The role focuses on collaboration with underwriting, operations, and tech teams to gather requirements and drive document generation improvements.

You will work on designing, testing, and implementing new functionality, with a strong emphasis on document integration and process optimization within a hybrid

Qualifications

• Bachelor’s degree in Computer Science, Business or related field, or equivalent experience.
• 1–3 years in software development and support.
• Insurance industry experience preferred.
• Excellent written and verbal communication.
• Familiarity with document generation platforms like SmartCOMM or similar.
• Understanding of APIs, system integrations, JSON structures, or software configuration is a plus.
• Strong organizational and analytical skills; ability to manage multiple tasks.

Responsibilities

• Support Product team in managing and enhancing the Policy Administration platform and SmartCOMM document generation solution.
• Brokers communication between technical teams and customers to ensure clear requirements.
• Assist in design, creation, testing, and maintenance of SmartCOMM insurance documents and templates.
• Support document integration between SmartCOMM and internal systems.
• Participate in Agile ceremonies and workshops for requirements elaboration.
• Document business requirements, user stories, acceptance criteria, and product documentation.
• Provide versatile support to Product Management & Development teams to ensure timely delivery of enhancements.
• Build knowledge of insurance products and policy administration processes to support the product portfolio.

Skills

Communication

Analytical

Organizational

Agile

Documentation

Software support

Education

Bachelor's degree in Computer Science or related field

Tools

SmartCOMM

APIs

JSON

MS Office

Job description

Tokio Marine HCC Public Risk Group is seeking a Systems Analyst to support the Product Management team in enhancing the Policy Administration platform and SmartCOMM document generation. The role focuses on collaboration with underwriting, operations, and tech teams to gather requirements and drive document generation improvements.

You will work on designing, testing, and implementing new functionality, with a strong emphasis on document integration and process optimization within a hybrid