Systems Analyst - Documents (Insurance)

HCC Service Company, Inc.; Troy (MI); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits

Learning culture and growth

Medical, vision, dental coverage

401(k) with company match

Paid time off and holidays

Parental leave

Wellness program

Employee discounts

Job summary

Tokio Marine HCC Public Risk Group is seeking a Systems Analyst to support the Product Management team in enhancing the Policy Administration platform and SmartCOMM document generation. The role focuses on collaboration with underwriting, operations, and tech teams to gather requirements and drive document generation improvements.

You will work on designing, testing, and implementing new functionality, with a strong emphasis on document integration and process optimization within a hybrid

Qualifications

• Bachelor’s degree in Computer Science, Business or related field, or equivalent experience.
• 1–3 years in software development and support.
• Insurance industry experience preferred.
• Excellent written and verbal communication.
• Familiarity with document generation platforms like SmartCOMM or similar.
• Understanding of APIs, system integrations, JSON structures, or software configuration is a plus.
• Strong organizational and analytical skills; ability to manage multiple tasks.

Responsibilities

• Support Product team in managing and enhancing the Policy Administration platform and SmartCOMM document generation solution.
• Brokers communication between technical teams and customers to ensure clear requirements.
• Assist in design, creation, testing, and maintenance of SmartCOMM insurance documents and templates.
• Support document integration between SmartCOMM and internal systems.
• Participate in Agile ceremonies and workshops for requirements elaboration.
• Document business requirements, user stories, acceptance criteria, and product documentation.
• Provide versatile support to Product Management & Development teams to ensure timely delivery of enhancements.
• Build knowledge of insurance products and policy administration processes to support the product portfolio.

Skills

Communication

Analytical

Organizational

Agile

Documentation

Software support

Education

Bachelor's degree in Computer Science or related field

Tools

SmartCOMM

APIs

JSON

MS Office

Job description

Help us insure it Tokio Marine HCC - Public Risk Group, a member of the Tokio Marine group of companies, is a market leader in providing specialized insurance products for municipal entities. We cover counties, cities, townships, villages, police departments, prisons, fire departments and more. We serve the growing insurance and risk management needs of medium and large governmental entities and provide property and casualty insurance coverages in multiple states.

Role Overview

Systems Analyst – Document (Insurance) ***The ideal candidate is legally authorized to work in the United States and resides within a reasonable commuting distance of Troy, Michigan, to support a hybrid schedule. *** As a Systems Analyst for Public Risk Group, you will support the Product Management team in enhancing the Policy Administration platform and SmartCOMM document generation solution. Working alongside experienced Product Owners, business stakeholders, and technology teams, you will help deliver new capabilities that improve business processes, streamline document generation, and enhance the user experience. You will collaborate with underwriting, operations, and technology teams to gather business requirements, document product enhancements, and support the design, testing, and implementation of new functionality. A significant focus of this role will be the creation, maintenance, and integration of SmartCOMM insurance documents and correspondence within our Policy Administration platform. As Public Risk Group continues to invest in modernizing its technology platforms, you will have the opportunity to develop your product management skills while gaining experience with Agile delivery, enterprise insurance systems, document generation, and system integrations.

Key Responsibilities

• Support Product team in managing and enhancing the Policy Administration platform and SmartCOMM document Generation solution
• Drive efficient project collaboration by brokering communication between technical teams and customers
• Assist in design, creation, testing, and maintenance of SmartComm insurance documents and templates
• Support document integration between SmartCOMM and internal systems
• Participate in Agile ceremonies and workshops for requirements elaboration
• Assist with documenting business requirements, user stories, acceptance criteria and product documentation
• Provide versatile support to Product Management & Development teams to ensure timely and quality delivery of enhancements
• Build knowledge of insurance products, policy administration processe4s, and document generation best practices to effectively support the product portfolios

What You Bring

• Bachelor’s degree in Computer Science, Business or a related field or the equivalent education and/or experience 1-3 years of relevant and progressive professional experience in software development and support
• Preferred Qualifications Insurance industry experience desired Possess and have ability to apply broad knowledge of principles, practices, and procedures
• Excellent written and verbal communications skills
• Familiarity with document generation platforms such as SmartComm, or similar solutions preferred
• Basic understanding of API’s, system integrations, JSON data structures, or software configuration concepts is a plus
• Strong organizational and analytical skills; demonstrated ability to manage multiple tasks simultaneously
• Intermediate proficiency and experience using Microsoft Office package (Excel, Access, PowerPoint, Word)

What We Offer

• Competitive salary and comprehensive benefit package
• Strong learning culture with ongoing development opportunities
• Opportunities for growth and career advancement
• Comprehensive medical, vision, and dental coverage, with eligibility beginning on your first day of employment
• Basic life and disability insurance
• 401(k) plan with 6% company match
• 20 days of PTO and two floating holidays (prorated)
• Approximately 11 paid holidays and volunteer time off
• Paid parental leave
• Access to our award-winning wellness program, including mental health services, fitness network membership, and a complimentary Headspace subscription
• Student loan matching program
• Employee discount program
• An opportunity to do meaningful work and love what you do

Disclaimer

You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if the Company is concerned about a conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction or challenge the accuracy of the background report. The Company will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, such as the Violent Crime Control and Law Enforcement Act of 1994 (18 USC § 1033(e))(the “VCCLEA”), which restricts financial institutions and insurers such as TMHCC from employing individuals with certain types of criminal convictions. Where the hiring and employment of individuals is not restricted by the foregoing, the Company will consider qualified applicants with arrest or conviction history in compliance with applicable law such as the California Fair Chance Act, the Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance, the San Diego Fair Chance Ordinance, and the San Francisco Fair Chance Ordinance.

About Us

Tokio Marine HCC is a global industry-leading specialty insurance group, backed by the strength and stability of the Tokio Marine Group. Offering over 100 classes of specialty insurance, we empower clients to pursue opportunities confidently through our “Mind Over Risk” philosophy. More than an insurance company, we are an organization built on innovation, unity, and trust. At our core, we are Always Advancing, driven by innovation and an entrepreneurial spirit that keeps us moving forward. Our people are Experts in Tomorrow, using curiosity and smart working to anticipate what’s next. With a culture rooted in Reaching Out, we foster genuine collaboration and support, ensuring every individual has the opportunity to succeed and make a difference. Applying our Mind Over Risk philosophy to writing insurance allows our customers to take on opportunity with confidence. That philosophy defines our way of thinking, unites us as a team, and differentiates us from our competitors. We are much more than just an insurance company; we are a good company. Equal Opportunity Employer TMHCC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances.

Equal Opportunity Employer

TMHCC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances.

#LI‑NL1 #LI‑ Hybrid Your success is our priority. In a world that is rapidly changing, TMHCC enables you to take on opportunities with confidence. At Tokio Marine HCC, we pride ourselves on hiring the smartest, most conscientious people, who want to make a difference no matter their background. And then we give them the support and trust they need. We’re always looking for curious, creative transformative thinkers who want to change the status quo and have a passion for doing the right thing. If this is you, then we want you on our team.