Insurance Customer Support Specialist – Growth & Training

John Grimes - State Farm Agent; Roanoke Rapids (NC); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Opportunity for advancement

Paid time off

Training & development

401(k) matching

Bonus based on performance

Company parties

Competitive salary

Job summary

John Grimes - State Farm Agent is seeking a Customer Service Representative to assist local State Farm customers with insurance needs, claims, and quotes. No prior insurance background required as training is provided, and the role emphasizes exceptional service rather than sales commissions.

You will interact with families on a daily basis, helping them understand pricing and coverages while maintaining a friendly, professional demeanor.

Qualifications

• Excellent communication skills, including listening and speaking.
• Comfortable using technology and software commonly used in customer service.
• People-oriented with a friendly, helpful demeanor.
• Detail oriented and proactive in solving problems.
• Able to collaborate effectively with a team to serve customers.

Responsibilities

• Greet customers and make them feel welcome.
• Assist State Farm customers with requests and inquiries.
• Provide advice and recommendations tailored to individual needs.
• Collaborate with the team to deliver exceptional service.

Skills

Excellent communication

Tech-savvy

Teamwork

Attention to detail

Problem solving

Customer service orientation

Job description

John Grimes - State Farm Agent is seeking a Customer Service Representative to assist local State Farm customers with insurance needs, claims, and quotes. No prior insurance background required as training is provided, and the role emphasizes exceptional service rather than sales commissions.

You will interact with families on a daily basis, helping them understand pricing and coverages while maintaining a friendly, professional demeanor.