Insurance Customer Support Specialist — Growth & Benefits

Kim Schwartz; St. Louis (MO); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Retirement plan

Performance bonus

Competitive salary

Advancement opportunities

Paid time off

Training & development

Job summary

Kim Schwartz - State Farm Agent is seeking a customer-focused team member to join our insurance agency. You will handle customer inquiries, provide policy information, and coordinate with other team members to meet community needs.

This role offers Monday–Friday hours from 8:30 to 5:00, with opportunities for advancement, training, and development as you grow with the agency. We value empathy, strong communication, and a team-oriented approach.

Qualifications

• Clear communication with customers and colleagues.
• Strong interpersonal skills for teamwork and customer interactions.
• Ability to handle multiple tasks with accuracy and calmness.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication

Interpersonal skills

Multitasking

Job description

Benefits:

• Bonus based on performance
• Competitive salary

ROLE DESCRIPTION:

Must have a property and Casualty license through the state of Missouri.

Cold calling required to help agency meet office goals.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.
• Monday - Friday 8:30-5:00pm

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.