Customer Care Representative

Tokio Marine HCC; Columbia Township (MO); On-site; USD 33,000 - 39,000; Full time

Benefits offered by this job

Competitive salary

Full benefits package

401(k) with 6% match

Paid time off

Paid parental leave

Wellness program access

Job summary

Tokio Marine HCC is seeking a Customer Care Representative in Missouri to be the first point of contact for clients across phone, chat, and email. You will coordinate requests, finalize transactions, and clearly communicate underwriting decisions.

The role requires 2 years in customer service or insurance, strong communication, and comfort with CRM software. A degree is preferred and training for the licensing exam is provided.

Qualifications

• 2 years customer service or insurance industry experience.
• Associate or bachelor’s degree preferred.
• Excellent verbal and written communication.

Responsibilities

• Coordinate client requests.
• Finalize transactions including payment, legal documents, and finance agreements.
• Analyze problems and seek customer resolutions.
• Multitask over multiple service platforms.
• Effectively communicate underwriting decisions to clients.
• Communicate industry trends to leadership.
• Assist with system improvements.
• Great interpersonal skills to benefit the team environment.

Skills

Customer service

Communication skills

CRM software

Education

Associate or Bachelor’s degree

Tools

CRM software

Job description

Role Overview

As a Customer Care Representative, you will be the first point of contact for current clients. Customer Care Representatives support clients through a variety of methods including phone, chat, and email. Team members are problem solvers and committed to providing the best customer experience in surety.

Key Responsibilities

• Coordinate client requests
• Finalize transactions including payment, legal documents, and finance agreements
• Analyze problems and seek customer resolutions
• Multitask over multiple service platforms
• Effectively communicate underwriting decisions to clients
• Communicate industry trends to leadership
• Assist with system improvements
• Great interpersonal skills to benefit the team environment

All Customer Care Representatives must pass the Missouri Property & Casualty Insurance Producer Licensing Exam after being hired and onboarded. The company pays for training and exam fees.

What You Bring

• High energy and excitement for helping others
• Curious minds with an inherent eagerness to learn and adapt
• Excellent verbal and written communication
• Passion, drive, and work ethic to succeed within the company, team, and individually
• 2 years Customer service or insurance industry experience
• Comfortability with navigating basic CRM software and some data entry
• Associate or bachelor’s degree is preferred

What We Offer

• Competitive salary and comprehensive benefit package
• Comprehensive medical, vision, and dental coverage, with eligibility beginning on your first day of employment
• 401(k) plan with 6% company match
• Accrued Paid Time Off
• Paid Parental Leave
• Access to our award-winning wellness program, including mental health services, fitness network membership, and a complimentary Headspace subscription
• An opportunity to do meaningful work and love what you do

Pay and Schedule

• $24-$28/hr depending on experience
• 10am -7pm Monday – Friday

TMHCC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances.