Insurance Customer Experience Specialist | Growth & Bonus

Christie Simmons; Hicksville (NY); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Opportunity for advancement

Training & development

Job summary

Christie Simmons Agency in Hicksville, NY, is seeking a Customer Service Representative to deliver exceptional service, answer inquiries, process policy changes, and support growth for the agency.

The role emphasizes attention to detail, empathy, and multitasking across policy administration, claims coordination, and customer interactions, with opportunities for advancement and comprehensive benefits.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

communication

interpersonal skills

detail-oriented

multitask

Job description

Benefits:

• 401(k) matching
• Bonus based on performance
• Opportunity for advancement
• Training & development

ROLE DESCRIPTION:

As a Customer Service Representative with the Christie Simmons Agency you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.