Insurance Customer Support Specialist

Openwork LLC; Pasadena (TX); On-site; USD 23,000 - 29,000; Full time

Job summary

Openwork in Pasadena, TX is seeking a reliable Customer Service Representative for a busy insurance office. You will handle inquiries by phone, email, and in person, navigate multiple insurance systems, and accurately maintain client data while supporting daily operations. Insurance experience is required; an active license is a plus.

The role emphasizes professionalism, teamwork, and the ability to stay composed during busy periods, with pay starting at $17.00+ per hour DOE.

Qualifications

• Experience in the insurance industry is required.
• Active insurance license is a plus.
• Customer service or office experience preferred.
• Strong computer skills and ability to learn multiple software systems.
• Excellent verbal and written communication.
• Professional, dependable, and capable of handling stressful situations.
• Ability to multitask and prioritize in a busy office.

Responsibilities

• Provide professional and courteous customer service to clients and answer insurance-related questions.
• Navigate multiple insurance systems, enter and maintain customer information.
• Support daily insurance office operations and assist with general admin duties.
• Follow up on customer requests and address issues promptly.
• Maintain a calm, professional demeanor with challenging customers.

Skills

Customer service

Communication

Multitasking

Detail-oriented

Professionalism

Computer skills

Teamwork

Emotional resilience

Tools

CRM platforms

Insurance systems

Software systems

Job description

Openwork in Pasadena, TX is seeking a reliable Customer Service Representative for a busy insurance office. You will handle inquiries by phone, email, and in person, navigate multiple insurance systems, and accurately maintain client data while supporting daily operations. Insurance experience is required; an active license is a plus.

The role emphasizes professionalism, teamwork, and the ability to stay composed during busy periods, with pay starting at $17.00+ per hour DOE.