Customer Service Representative

Openwork LLC; Pasadena (TX); On-site; USD 23,000 - 29,000; Full time

Job summary

Openwork in Pasadena, TX is seeking a reliable Customer Service Representative for a busy insurance office. You will handle inquiries by phone, email, and in person, navigate multiple insurance systems, and accurately maintain client data while supporting daily operations. Insurance experience is required; an active license is a plus.

The role emphasizes professionalism, teamwork, and the ability to stay composed during busy periods, with pay starting at $17.00+ per hour DOE.

Qualifications

• Experience in the insurance industry is required.
• Active insurance license is a plus.
• Customer service or office experience preferred.
• Strong computer skills and ability to learn multiple software systems.
• Excellent verbal and written communication.
• Professional, dependable, and capable of handling stressful situations.
• Ability to multitask and prioritize in a busy office.

Responsibilities

• Provide professional and courteous customer service to clients and answer insurance-related questions.
• Navigate multiple insurance systems, enter and maintain customer information.
• Support daily insurance office operations and assist with general admin duties.
• Follow up on customer requests and address issues promptly.
• Maintain a calm, professional demeanor with challenging customers.

Skills

Customer service

Communication

Multitasking

Detail-oriented

Professionalism

Computer skills

Teamwork

Emotional resilience

Tools

CRM platforms

Insurance systems

Software systems

Job description

Job SummaryWe are seeking a reliable and customer-focused Customer Service Representative to join a busy insurance office in Pasadena. The ideal candidate will have previous insurance industry experience, strong communication and computer skills, a professional attitude, and the ability to manage multiple tasks and computer systems throughout the day.The successful candidate will be comfortable working directly with customers, answering questions, handling requests, navigating insurance systems, and providing professional support in a fast-paced office environment.Insurance experience is required. An active insurance license is a PLUS!ResponsibilitiesProvide professional and courteous customer service to clients and assist with insurance-related questions and requests.Communicate effectively with customers by phone, email, and in person.Navigate multiple insurance-related computer systems and platforms throughout the day.Enter, update, and maintain accurate customer information and documentation.Assist customers with policy-related questions, requests, and follow-up.Learn and utilize various insurance systems, software, and CRM platforms.Manage multiple priorities while maintaining accuracy and attention to detail.Assist with general office and administrative duties as needed.Handle difficult or frustrated customers calmly and professionally.Maintain a positive and professional attitude in a fast-paced office environment.Follow up on customer requests and ensure issues are addressed appropriately.Work closely with team members to support daily insurance office operations.QualificationsPrevious insurance industry experience is required.Active insurance license is a PLUS!Customer service or office experience preferred.Strong computer skills and ability to learn and navigate multiple software systems.Excellent verbal and written communication skills.Professional, dependable, and committed to providing excellent customer service.Ability to multitask and prioritize responsibilities in a busy office environment.Comfortable working with customers in potentially stressful situations.Strong emotional resilience and professionalism.Ability to remain calm and courteous when handling difficult customer interactions.Strong attention to detail and organizational skills.Ability to work effectively both independently and as part of a team.Ideal CandidateThe ideal candidate is someone who has hands-on insurance experience, is reliable, professional, computer-savvy, and comfortable working directly with the public. They should be familiar with insurance processes and systems, able to learn new platforms quickly, and capable of maintaining a positive and professional attitude when handling challenging customer situations.Pay: $17.00+/hour **DOE** | Monday–Friday, 8:00 AM–5:00 PM | Pasadena, TXIf you feel you meet these qualifications, please call us at 281-542-7348 and ASK FOR DAISY!