Insurance Customer Care Specialist: Growth Path

Lauren W Morris - State Farm Insurance Agent; Crozet (VA); On-site; USD 30,000 - 50,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Job summary

Lauren W Morris - State Farm is seeking a Customer Service Representative to join a local Crozet VA office. You will build relationships with clients, answer questions about policies, and assist with billing and claims inquiries.

This full-time role emphasizes empathy, clear communication, and a proactive approach to problem solving. Opportunities for advancement exist within the office as the agency grows.

Qualifications

• Dedicated to customer service
• Able to effectively relate to a customer, answer their questions, and anticipate their needs
• Excellent communication skills to assist customers and coordinate with other agency team members
• Proactive in problem-solving

Responsibilities

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service, including inquiries about insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.

Skills

Customer service

Communication

Empathy

Problem-solving

Job description

Lauren W Morris - State Farm is seeking a Customer Service Representative to join a local Crozet VA office. You will build relationships with clients, answer questions about policies, and assist with billing and claims inquiries.

This full-time role emphasizes empathy, clear communication, and a proactive approach to problem solving. Opportunities for advancement exist within the office as the agency grows.