Insurance Customer Service Team Lead Onsite & Growth

Orion180 Insurance Co.; Draper (UT); Hybrid; USD 32,000 - 43,000; Full time

Benefits offered by this job

On-site role

Competitive pay

Mentorship & growth

Medical, dental, vision, 401k

Job summary

Orion180 Insurance Co. is seeking a Customer Service Team Lead to manage the daily operations of the Customer Service team, coach staff, and monitor performance metrics.

You will directly handle customer interactions while guiding the team to deliver accurate policy service and education across channels. Ideal candidates will have 2+ years in customer service with supervisory experience, strong communication and problem-solving skills, and proficiency in Excel and CRM systems.

Qualifications

• High school diploma or GED required; 18+ years old.

Responsibilities

• Supervise, mentor, and support a team of Customer Service Representatives.
• Monitor daily performance, provide real-time feedback, and conduct regular 1:1 meetings.
• Assist with onboarding and training new team members and act as a point of escalation for complex issues.
• Foster a high-performance, service-oriented team culture that reflects Orion180’s mission and values.
• Lead by example by continuing to perform “hands-on” customer service functions.
• Ensure all communications—via phone, chat, or email—reflect Orion180’s gold-standard service.
• Provide expert assistance to residential policyholders, agents, and producers with professionalism and empathy.
• Utilize strong de-escalation skills to resolve customer concerns efficiently and effectively.

Skills

Customer service

Coaching

Leadership

Performance tracking

Excel

Education

High School Diploma or GED

Tools

CRM systems

Microsoft Office

Job description

Orion180 Insurance Co. is seeking a Customer Service Team Lead to manage the daily operations of the Customer Service team, coach staff, and monitor performance metrics.

You will directly handle customer interactions while guiding the team to deliver accurate policy service and education across channels. Ideal candidates will have 2+ years in customer service with supervisory experience, strong communication and problem-solving skills, and proficiency in Excel and CRM systems.