Insurance Customer Service Specialist — Remote & Flexible

Allstate Insurance Agency - Rick Hernandez; Broomfield (CO); Hybrid; USD 35,000 - 50,000; Full time

Benefits offered by this job

Bonus based on performance

Dental insurance

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Job summary

A local insurance agency in Broomfield, CO is seeking a Customer Service Representative dedicated to helping customers and providing exceptional service in the insurance industry. Ideal candidates will possess strong communication skills and the ability to multitask effectively in a dynamic environment. Join our team for a supportive work culture with flexible work-from-home options.

Qualifications

• Previous experience in customer service or insurance industry is a plus.
• Active insurance license or willingness to obtain one.
• Ability to work in a fast-paced environment.

Responsibilities

• Assist customers with policy inquiries.
• Process policy changes, renewals, and claims.
• Build and maintain strong customer relationships.
• Handle customer complaints professionally.
• Utilize agency software to manage customer documentation.
• Participate in team meetings to enhance product knowledge.
• Support marketing efforts for agency services.

Skills

Strong communication skills

Customer-first attitude

Ability to multitask

Detail-oriented

Proficient in Microsoft Office Suite

Organizational skills

Team player

Education

High school diploma or equivalent

College degree preferred

Tools

Agency management software

Job description

A local insurance agency in Broomfield, CO is seeking a Customer Service Representative dedicated to helping customers and providing exceptional service in the insurance industry. Ideal candidates will possess strong communication skills and the ability to multitask effectively in a dynamic environment. Join our team for a supportive work culture with flexible work-from-home options.