Insurance Customer Service Specialist | Flexible Schedule

Debbie George - State Farm Agent; Mentor (OH); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

License reimbursement

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Debbie George - State Farm Agent in Mentor, OH is hiring a Customer Service Representative to deliver exceptional service and coordinate policy inquiries within a close-knit agency team. You’ll assist with policy changes, claims processing, and client records while supporting local community outreach and ongoing training.

This role emphasizes accuracy, empathy, and a high-touch customer experience in a fast-paced environment.

Qualifications

• Strong communication and interpersonal skills.
• Detail-oriented with ability to multitask.
• Prior customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented and multitask

Previous customer service experience

Job description

Debbie George - State Farm Agent in Mentor, OH is hiring a Customer Service Representative to deliver exceptional service and coordinate policy inquiries within a close-knit agency team. You’ll assist with policy changes, claims processing, and client records while supporting local community outreach and ongoing training.

This role emphasizes accuracy, empathy, and a high-touch customer experience in a fast-paced environment.