Insurance Customer Service Representative - Growing Agency

Hendrix & Smyth Insurance Llc; Pelham (AL); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Company parties

Dental insurance

Free food & snacks

Vision insurance

Job summary

Hendrix & Smyth Insurance, LLC in Pelham, Alabama is hiring a friendly Customer Service Representative to assist clients with questions about billing, payments, and policy changes. This position follows a Monday–Friday schedule, 8:00 AM–5:00 PM with a one-hour lunch break.

Pay is $15–$18 per hour plus performance-based bonuses, with health, dental and vision coverage. We value dependable team players who enjoy helping people and building lasting relationships; insurance or customer service

Qualifications

• Positive attitude and strong communication skills.
• Dependability, organization, and attention to detail.
• Insurance or customer service experience preferred.

Responsibilities

• Assist customers with insurance questions, billing, payments, and policy changes.
• Help with renewals, claims questions, and general insurance needs.
• Build lasting customer relationships.
• Identify opportunities to help customers with additional insurance needs.
• Encourage satisfied customers to leave Google reviews.
• Identify and generate referral opportunities for the agency.
• Maintain accurate customer records and follow up on outstanding requests.

Skills

Positive attitude and strong communi

Dependability, organization, attention

Insurance or customer service exp

Job description

Benefits

• Health insurance
• Paid time off
• Company parties
• Dental insurance
• Free food & snacks
• Vision insurance

Customer Service Representative

Hendrix & Smyth Insurance, LLC – Proudly representing Allstate

Location: Pelham, Alabama

Schedule: Monday–Friday, 8:00 AM–5:00 PM (one-hour lunch break)

Pay: $15–$18 per hour, plus performance-based bonuses

About Us

Hendrix & Smyth Insurance, LLC is a growing Allstate insurance agency in Pelham, Alabama. We're looking for a friendly, dependable, and motivated customer service representative to join our team.

We believe in taking care of our customers and our employees. We're looking for someone who enjoys helping people, building relationships, and being part of a team that rewards hard work and great customer service.

Responsibilities

• Assist customers with insurance questions, billing, payments, and policy changes.
• Help with renewals, claims questions, and general insurance needs.
• Build lasting customer relationships.
• Identify opportunities to help customers with additional insurance needs.
• Encourage satisfied customers to leave Google reviews.
• Identify and generate referral opportunities for the agency.
• Maintain accurate customer records and follow up on outstanding requests.

Compensation & Benefits

• $15–$18 per hour, depending on experience.
• Additional bonuses for Google reviews and qualified referral opportunities.
• Health insurance.
• SEP IRA retirement plan.
• Paid vacation days.
• Agency-paid insurance licensing costs once employed.
• Opportunities for professional development and career growth.

What We're Looking For

• Positive attitude and strong communication skills.
• Dependability, organization, and attention to detail.
• Someone who enjoys helping people and working as part of a team.
• Insurance or customer service experience preferred, but not required.
• Willingness to obtain an insurance license and grow with the agency.