Insurance Customer Service Pro — Licensing Covered & Growth

Hendrix & Smyth Insurance Llc; Pelham (AL); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Company parties

Dental insurance

Free food & snacks

Vision insurance

SEP IRA retirement plan

Job summary

Hendrix & Smyth Insurance, LLC in Pelham, Alabama is seeking a friendly Customer Service Representative to assist clients with policy questions, billing, and changes. You will support renewals and claims inquiries and strive to build lasting relationships with customers.

The role offers a Monday–Friday schedule, competitive hourly pay, performance bonuses, and benefits including health, dental, vision, and paid time off. Training and licensing support are provided to grow with the agency.

Qualifications

• Customer service experience preferred but not required.
• Willingness to obtain an insurance license and grow with the agency.

Responsibilities

• Assist customers with insurance questions, billing, payments, and policy changes.
• Help with renewals, claims questions, and general insurance needs.
• Build lasting customer relationships.
• Identify opportunities to help customers with additional insurance needs.
• Encourage satisfied customers to leave Google reviews.
• Identify and generate referral opportunities for the agency.
• Maintain accurate customer records and follow up on outstanding requests.

Skills

Communication skills

Dependability

Teamwork

Attention to detail

Job description

Hendrix & Smyth Insurance, LLC in Pelham, Alabama is seeking a friendly Customer Service Representative to assist clients with policy questions, billing, and changes. You will support renewals and claims inquiries and strive to build lasting relationships with customers.

The role offers a Monday–Friday schedule, competitive hourly pay, performance bonuses, and benefits including health, dental, vision, and paid time off. Training and licensing support are provided to grow with the agency.