Insurance Customer Service Representative Bilingual (English/Spanish)- Allstate

The Juris Agency; Las Vegas (NV); On-site; USD 35,000 - 48,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Vision Insurance

Mon-Fri Schedule

Hands on Training

Career Growth Opportunities

Job summary

Kimenker Insurance Agency Inc. in Las Vegas, Nevada, is seeking an Insurance Customer Service Representative who speaks English and Spanish to connect with a diverse client base and provide outstanding support.

You will greet clients, answer questions about policies, billing, and claims, process changes and applications, and help onboarding while maintaining accurate records. The role offers a Mon-Fri schedule, paid training, and opportunities for career growth.

Qualifications

• High school diploma or equivalent; Associate’s degree preferred.
• Fluency in both English and Spanish (written and spoken) is essential.
• Previous experience in customer service, preferably within the insurance industry.
• Strong communication and interpersonal skills, with a friendly and helpful demeanor.
• Proficiency in using computers and standard office software.
• Ability to manage multiple tasks and prioritize effectively in a busy office setting.

Responsibilities

• Greet and assist customers in a warm and professional manner, both in person and over the phone.
• Address customer inquiries regarding policies, coverage, billing, and claims with accuracy and empathy.
• Process policy changes, endorsements, and new business applications efficiently.
• Assist customers with billing inquiries and process payments.
• Provide support to the sales team by preparing quotes and assisting with client onboarding.
• Maintain accurate customer records in the agency management system.
• Build positive relationships with clients, ensuring their satisfaction and retention.

Skills

Bilingual English/Spanish

Customer service

Communication skills

Education

High school diploma

Associate degree preferred

Tools

Agency management system

Job description

Job Description

Welcome to Kimenker Insurance Agency Inc., an Allstate agency where we believe in the power of community and exceptional service. Located right here in vibrant Las Vegas, Nevada, we're more than just an insurance agency; we're a dedicated team committed to helping our neighbors protect what matters most. We're looking for someone special to join our close-knit team as an Insurance Customer Service Representative who can connect with our diverse clientele by speaking both English and Spanish. If you have a knack for making people feel heard, a passion for helping others, and thrive in a dynamic office environment, this could be the perfect fit for you. You'll be the friendly voice and helpful hand for our clients, guiding them through their insurance journey and ensuring they receive the outstanding support they deserve. Come be a part of a team that values your contribution and celebrates your success!

Benefits

• Paid Time Off (PTO)
• Health Insurance
• Dental Insurance
• Vision Insurance
• Mon-Fri Schedule
• Hands on Training
• Career Growth Opportunities

Responsibilities

Greet and assist customers in a warm and professional manner, both in person and over the phone.

Address customer inquiries regarding policies, coverage, billing, and claims with accuracy and empathy.

Process policy changes, endorsements, and new business applications efficiently.

Assist customers with billing inquiries and process payments.

Provide support to the sales team by preparing quotes and assisting with client onboarding.

Maintain accurate customer records in the agency management system.

Build positive relationships with clients, ensuring their satisfaction and retention.

Requirements

High school diploma or equivalent; Associate's degree preferred.

Fluency in both English and Spanish (written and spoken) is essential.

Previous experience in customer service, preferably within the insurance industry.

Strong communication and interpersonal skills, with a friendly and helpful demeanor.

Proficiency in using computers and standard office software.

Ability to manage multiple tasks and prioritize effectively in a busy office setting.