Insurance Customer Service Representative Bilingual (English/Spanish)- Allstate

Kimenker Insurance Agency Inc.; Las Vegas (NV); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Hourly Base Salary + Commission

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Vision Insurance

Mon-Fri Schedule

Hands on Training

Career Growth Opportunities

Job summary

Join Kimenker Insurance Agency Inc. as an Insurance Customer Service Representative in Las Vegas. You will connect with our diverse clientele in both English and Spanish, ensuring they receive exceptional service and support.

We are dedicated to helping our community protect what matters most, providing hands-on training and career growth opportunities. Enjoy a vibrant work environment with competitive benefits including health insurance and paid time off.

Qualifications

• Fluency in both English and Spanish is essential.
• Previous experience in customer service, preferably in insurance.
• Strong communication and interpersonal skills required.

Responsibilities

• Greet and assist customers in a warm and professional manner.
• Address customer inquiries regarding policies and claims.
• Process policy changes and new business applications efficiently.
• Assist customers with billing inquiries and payments.
• Prepare quotes and assist with client onboarding.

Skills

Bilingual (English/Spanish)

Customer service experience

Communication skills

Interpersonal skills

Computer proficiency

Education

High school diploma or equivalent

Associate's degree preferred

Job description

Job Description

Welcome to Kimenker Insurance Agency Inc., an Allstate agency where we believe in the power of community and exceptional service. Located right here in vibrant Las Vegas, Nevada, we’re more than just an insurance agency; we’re a dedicated team committed to helping our neighbors protect what matters most. We’re looking for someone special to join our close-knit team as an Insurance Customer Service Representative who can connect with our diverse clientele by speaking both English and Spanish. If you have a knack for making people feel heard, a passion for helping others, and thrive in a dynamic office environment, this could be the perfect fit for you. You’ll be the friendly voice and helpful hand for our clients, guiding them through their insurance journey and ensuring they receive the outstanding support they deserve. Come be a part of a team that values your contribution and celebrates your success!

Benefits

• Hourly Base Salary + Commission + Bonus Opportunities
• Paid Time Off (PTO)
• Health Insurance
• Dental Insurance
• Vision Insurance
• Mon-Fri Schedule
• Hands on Training
• Career Growth Opportunities

Responsibilities

• Greet and assist customers in a warm and professional manner, both in person and over the phone.
• Address customer inquiries regarding policies, coverage, billing, and claims with accuracy and empathy.
• Process policy changes, endorsements, and new business applications efficiently.
• Assist customers with billing inquiries and process payments.
• Provide support to the sales team by preparing quotes and assisting with client onboarding.
• Maintain accurate customer records in the agency management system.
• Build positive relationships with clients, ensuring their satisfaction and retention.

Requirements

• High school diploma or equivalent; Associate's degree preferred.
• Fluency in both English and Spanish (written and spoken) is essential.
• Previous experience in customer service, preferably within the insurance industry.
• Strong communication and interpersonal skills, with a friendly and helpful demeanor.
• Proficiency in using computers and standard office software.
• Ability to manage multiple tasks and prioritize effectively in a busy office setting.

Company Description

Kimenker Insurance Agency Inc., an Allstate Agency, is more than just an insurance provider; we are your trusted partners in safeguarding what matters most. Located in the heart of Las Vegas, we are dedicated to providing comprehensive and personalized insurance solutions to individuals, families, and businesses. Our mission is to offer peace of mind through reliable coverage and exceptional customer service, ensuring you’re protected against life's uncertainties.

We pride ourselves on a warm, welcoming, and community-focused culture. At Kimenker Insurance Agency, you’ll find a supportive environment where empathy, integrity, and client well-being are at the core of everything we do. Our team is committed to building lasting relationships based on trust and understanding. We believe in empowering our clients with knowledge and confidence, helping them navigate the complexities of insurance with ease. Join us and become part of a team that genuinely cares about making a positive impact in our community, one policy at a time.