Customer Service for Insurance

The Juris Agency; Florida; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Job summary

Bet On You LLC | An Allstate Insurance Agency in Florida is seeking an Insurance Customer Service Representative who thrives on helping people, handles inquiries, and supports policyholders with empathy. In this role you will answer calls, review policy details, and guide customers through coverage options.

The ideal candidate has more than one year of insurance industry experience, is bilingual, and comfortable using CRM systems like Salesforce or Zendesk.

Qualifications

• More than one year of experience in the insurance industry.
• Must be bilingual.
• Friendly, professional demeanor with a customer-first mindset.
• Excellent verbal, written, and interpersonal communication skills.
• Strong knowledge of insurance products and policies.
• Familiarity with CRM systems such as Salesforce or Zendesk.
• Ability to stay organized, work under pressure, and meet deadlines.

Responsibilities

• Answer customer calls, resolve inquiries, and handle concerns with empathy and professionalism.
• Access customer accounts, review policy details, and manage policy updates accurately.
• Explain insurance products, coverage options, and benefits in clear, easy-to-understand language.
• Support customer retention, policy rewrites, and cross-selling across multiple insurance lines.
• Recommend coverage options based on each customer's needs.
• Document complaints, track resolutions, and maintain accurate CRM records.
• Build a helpful FAQ knowledge base to improve response times and customer satisfaction.
• Help train new team members on customer service best practices and insurance fundamentals.

Skills

Insurance industry experience

Bilingual

Customer service

CRM experience

Communication

Tools

Salesforce

Zendesk

Job description

Job Description

We're Hiring: Insurance Customer Service Representative!

Bet On You LLC | An Allstate Insurance Agency

Love helping people? Have insurance experience and speak fluent Spanish? We'd love to meet you!

At Bet On You, we empower our community and protect our tomorrow. We're a passionate, competitive, and highly motivated team that celebrates each other's success and puts customers at the center of every interaction.

We're looking for a friendly, detail-oriented Customer Service Representative with more than one year of insurance industry experience. If you enjoy solving problems, building relationships, and helping customers feel confident about their coverage, this could be your next opportunity!

Benefits

• Paid Time Off (PTO)
• Hands on Training
• Mon-Fri Schedule
• Career Growth Opportunities

Responsibilities

What You'll Do

• Answer customer calls, resolve inquiries, and handle concerns with empathy and professionalism.
• Access customer accounts, review policy details, and manage policy updates accurately.
• Explain insurance products, coverage options, and benefits in clear, easy-to-understand language.
• Support customer retention, policy rewrites, and cross-selling across multiple insurance lines.
• Recommend coverage options based on each customer's needs.
• Document complaints, track resolutions, and maintain accurate CRM records.
• Build a helpful FAQ knowledge base to improve response times and customer satisfaction.
• Help train new team members on customer service best practices and insurance fundamentals.

Requirements

What You Bring

• More than one year of experience in the insurance industry.
• Must be bilingual.
• A friendly, professional demeanor and a customer-first mindset.
• Excellent verbal, written, and interpersonal communication skills.
• Strong knowledge of insurance products and policies.
• Confidence using CRM systems, such as Salesforce or Zendesk, and database software.
• Strong problem-solving skills, attention to detail, empathy, and active listening.
• The ability to stay organized, work under pressure, and meet deadlines.
• A collaborative spirit and a willingness to help teammates succeed.

Your Work Environment

• Join us in person, Monday through Friday, starting at 9:00 a.m., in our state-of-the-art office. You'll be part of a team that values its employees, supports one another, and takes pride in creating a positive customer experience.

Ready to Bet On Your Future?

Bring your experience, your energy, and your passion for helping people. Let's make a difference together!