Insurance Customer Service Representative Bilingual (English/Spanish)- Allstate

Kimenker Insurance Agency Inc.-Allstate Agency; Las Vegas (NV); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Paid Time Off

Health Insurance

Dental Insurance

Vision Insurance

Mon-Fri Schedule

Hands-on Training

Career Growth Opportunities

Job summary

Kimenker Insurance Agency in Las Vegas seeks a Bilingual Customer Service Representative to serve a diverse community with friendly, helpful support. You will be the first voice families hear when they have questions, need guidance, or want to update their policy.

Fluency in English and Spanish, an active Nevada Property and Casualty license, and prior customer service experience are required. The role emphasizes accurate record-keeping and teamwork in a welcoming office.

Qualifications

• Fluency in English and Spanish (spoken and written).
• Active Nevada Property and Casualty insurance license.
• Experience in a professional customer service or sales role.
• Comfortable learning and using multiple computer systems throughout the day.
• Strong attention to detail and ability to keep organized records.
• Completion of a high school diploma or equivalent.

Responsibilities

• Welcome every caller with a warm, helpful attitude to ensure they feel valued from the start.
• Explain insurance coverage options clearly and concisely to help clients make informed decisions.
• Assist policyholders with updates to their accounts, billing questions, and claims guidance.
• Identify gaps in coverage and suggest appropriate protections that give our clients peace of mind.
• Maintain accurate and thorough records of client interactions in our internal systems.
• Collaborate with the rest of our office to uphold our high standards of local service.

Skills

Bilingual English/Spanish

Customer service experience

Education

High School Diploma or equivalent

Job description

Job Description

At Kimenker Insurance Agency, we believe that insurance is more than just a policy—it is about being a neighbor who shows up when it matters most. Located in the heart of Las Vegas, our agency has built a reputation for genuine care and reliable advice. We are looking for someone special to join our team as a Bilingual Customer Service Representative who can bridge the gap for our diverse community. If you have a natural ability to connect with people and enjoy solving problems, you will fit right in here. You will not be just processing paperwork; you will be the friendly voice that helps a family feel secure or guides someone through a difficult moment. We offer a supportive, positive office environment where your efforts are recognized and your professional growth is encouraged. We take pride in our work and invite you to bring your personality and skills to our office, where every day offers a new chance to make a real difference in someone's life.

Benefits

• Paid Time Off (PTO)
• Health Insurance
• Dental Insurance
• Vision Insurance
• Mon-Fri Schedule
• Hands on Training
• Career Growth Opportunities

Responsibilities

Welcome every caller with a warm, helpful attitude to ensure they feel valued from the start.

Explain insurance coverage options clearly and concisely to help clients make informed decisions.

Assist policyholders with updates to their accounts, billing questions, and claims guidance.

Identify gaps in coverage and suggest appropriate protections that give our clients peace of mind.

Maintain accurate and thorough records of client interactions in our internal systems.

Collaborate with the rest of our office to uphold our high standards of local service.

Requirements

Fluency in both English and Spanish, both spoken and written.

Active Nevada Property and Casualty insurance license.

Experience working in a professional customer service or sales role.

Comfortable learning and using multiple computer systems throughout the day.

Strong attention to detail and ability to keep organized records.

Completion of a high school diploma or equivalent.

Understanding of basic insurance terminology is a plus.