Insurance Customer Service Representative

The Juris Agency; Westminster (CO); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Mon-Fri Schedule

Career Growth Opportunities

Retirement Plan

Training and Development Courses

Bonuses

Job summary

The Juris Agency in Westminster, CO is seeking motivated individuals to join a high-performing State Farm agency team. We invest in training, coaching, technology, and growth, and we value energy, ownership, and a drive to improve every day.

In this role you will handle inbound calls, assist customers with their insurance needs, set and confirm appointments, participate in coaching and role-play, and strive to deliver an outstanding customer experience while building a long-term career.

Qualifications

• 1+ years of State Farm experience.
• Property & Casualty license is preferred or required.
• Excellent communication/interpersonal skills.
• Willingness to learn and be coached.
• Customer-facing role experience.

Responsibilities

• Help individuals and families protect what matters most.
• Answer inbound calls and assist customers with insurance needs.
• Set and confirm appointments.
• Participate in training, role play, and coaching.
• Continuously improve consultative insurance skills.

Skills

Phone skills

Attention to detail

Accountability

Coachability

Growth mindset

Customer experience

Multitasking

Communication

Job description

Job Description

We Are Looking for people who want to grow to the next level:

“We’re proud to be one of the highest-performing State Farm agencies in Colorado. We put serious effort into training, coaching, technology, and growth—and that’s why our team keeps getting bigger.

If you like helping people, staying organized, and being the trusted person customers count on, we’d love to meet you. We’re looking for someone with energy, ownership, and a drive to get better every day.”

What Does Success In This Agency Look Like:

• Consistent Inbound activity
• Strong phone skills
• Fast, accurate responses and strong attention to detail
• Personal accountability
• Coachability
• Desire to improve every day
• Problem-solving ability

We Are Looking For Somone Who:

• Is willing to be coached
• Has a growth mindset
• Enjoys helping people and providing a great customer experience
• Wants a long-term career, not just a job
• Is comfortable working in a fast-passed, high-expectation environment

Benefits

• Paid Time Off (PTO)
• Mon-Fri Schedule
• Career Growth Opportunities
• Retirement Plan
• Training and Development Courses
• Bonuses

Responsibilities

• Help Individuals and families protect what matters most
• Answer Inbound calls and help our customers with their insurance needs.
• Set and keep appointments
• Participate in training, role play, and coaching
• Continuously improve your consultative insurance skills

Requirements

• Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.
• 1 or more years of State Farm experience
• Possess an upbeat, positive and enthusiastic attitude.
• Proficiency to multi-task, follow-thru and follow-up.
• Excellent Communication/interpersonal skills.
• A Property & Casualty insurance license is required.
• Customer-Facing role experience