Customer Service Representative - State Farm Agent Team Member

Laura Feltner - State Farm Agent; Hazard (KY); On-site; USD 17,000 - 22,000; Full time

Job summary

Laura Feltner Agency in Hazard, KY seeks a Customer Service Representative who is organized, positive, and passionate about helping people. You will be a trusted resource for our customers, providing knowledgeable support by phone, email, text and in person to create exceptional experiences.

In this role you’ll answer questions about policies, billing, claims and coverage; process policy changes; and proactively identify ways to help customers protect their families, homes, vehicles, and

Qualifications

• A genuine passion for helping people.
• Excellent communication and relationship-building skills.
• Strong organizational skills and attention to detail.
• Ability to prioritize tasks and thrive in a fast-paced environment.
• Confidence using computers and learning new technology.
• A positive attitude, dependability, and willingness to learn and be part of a high producing, fast paced, goal oriented team.
• Previous customer service experience is preferred, but we're happy to train the right person.
• A candidate who either has their Property & Casualty license already or can get it within 30 days.

Responsibilities

• Deliver outstanding service to customers by phone, email, text, and in person.
• Have outbound call goals like that of a telemarketer.
• Answer questions about policies, billing, claims, and coverage while providing clear, accurate information.
• Process policy changes and assist customers with their insurance needs.
• Proactively identify opportunities to help customers better protect their families, homes, vehicles, and businesses.
• Follow up on customer requests and ensure every issue is resolved promptly.
• Maintain accurate customer records and documentation.
• Collaborate with team members to create an exceptional customer experience every day.

Skills

Customer service

Communication

Organization

Tech savviness

Team player

Job description

Customer Service Representative

Do you enjoy helping people and creating exceptional customer experiences? Are you organized, positive, and someone who takes pride in solving problems? If so, we'd love to meet you.

At Laura Feltner Agency, we believe insurance is about more than policies—it's about helping people protect what matters most. As a Customer Service Representative, you'll be a trusted resource for our customers, providing knowledgeable support, building lasting relationships, and ensuring every interaction leaves a positive impression.

If you're someone who enjoys working with people, learning new things, and being part of a supportive, team-oriented office, this could be a great opportunity to build a rewarding career.

What You'll Do

• Deliver outstanding service to customers by phone, email, text, and in person.
• Have outbound call goals like that of a telemarketer.
• Answer questions about policies, billing, claims, and coverage while providing clear, accurate information.
• Process policy changes and assist customers with their insurance needs.
• Proactively identify opportunities to help customers better protect their families, homes, vehicles, and businesses.
• Follow up on customer requests and ensure every issue is resolved promptly.
• Maintain accurate customer records and documentation.
• Collaborate with team members to create an exceptional customer experience every day.

What We're Looking For

• A genuine passion for helping people.
• Excellent communication and relationship-building skills.
• Strong organizational skills and attention to detail.
• Ability to prioritize tasks and thrive in a fast-paced environment.
• Confidence using computers and learning new technology.
• A positive attitude, dependability, and willingness to learn and be part of a high producing, fast paced, goal oriented team.
• Previous customer service experience is preferred, but we're happy to train the right person.
• A candidate who either has their Property & Casualty license already or can get it within 30 days.

What You'll Gain

• A supportive team environment where your contributions matter.
• Ongoing training and professional development.
• Opportunities for career growth within our agency.
• The chance to make a meaningful difference in the lives of our customers every day.