Insurance Customer Service Representative

BOBBY BRANCH AGENCY INC; Westland (MI); On-site; USD 30,000 - 55,000; Full time

Benefits offered by this job

Competitive salary

Opportunity for advancement

Paid time off

Job summary

Bobby Branch Agency Inc is seeking a professional and personable Customer Service Representative to join our team. In this role, you will ensure each customer has a positive experience, respond promptly to inquiries, maintain records, and provide excellent service.

The ideal candidate is detail-oriented, friendly, and familiar with insurance products. Responsibilities include answering questions via phone, email, and in-person, assisting with quotes and policy updates, scheduling appointments,

Qualifications

• Knowledge of insurance products.
• Excellent customer service skills.
• Highly organized with strong time management skills.
• Familiarity with Microsoft Office and other software applications.

Responsibilities

• Answer customer questions via phone, email, and in-person
• Insurance sales and prospecting
• Assist clients with new quotes, updating policies, payments, and other services
• Schedule appointments and maintain calendar
• Maintain detailed records of client interactions
• Review audits and/or policies
• Collaborate with colleagues to provide comprehensive customer service

Skills

Customer service

Time management

Organization

MS Office

Education

High school diploma / GED

Bachelor’s degree

Tools

Microsoft Office

Job description

Benefits:

• Competitive salary
• Opportunity for advancement
• Paid time off

Benefits/Perks

• Competitive Pay
• Professional Development
• Job Stability in a growing industry

Job Description

We are seeking a professional and personable Customer Service Representative to join our team. In this role, you will be responsible for ensuring that each customer has a positive experience when reaching out to our agency. You will respond promptly to inquiries, maintain accurate records, and generally provide excellent customer service. The ideal candidate is detail-oriented, friendly, and familiar with insurance products.

Responsibilities

• Answer customer questions via phone, email, and in-person
• Insurance sales and prospecting
• Assist clients with new quotes, updating policies, payments, and other services
• Schedule appointments and maintain calendar
• Maintain detailed records of client interactions
• Review audits and/or policies
• Collaborate with colleagues to provide comprehensive customer service

Qualifications

• Knowledge of insurance products
• High school diploma/GED required, Bachelor’s degree preferred
• Excellent customer service skills
• Highly organized with strong time management skills
• Familiarity with Microsoft Office and other software applications

Base compensation is 30k, commissions, and bonuses available. First year representatives make between 35k-55k per year. This position requires people to sell