Insurance Customer Service Representative

Bennetts Company; Virginia Beach (VA); On-site; USD 21,000 - 30,000; Full time

Job summary

Bennetts Company in Virginia Beach is seeking a Customer Service Representative to provide direct support to customers regarding auto insurance policies. You will respond to inquiries, explain policy details, and help customers find solutions.

The role emphasizes accurate handling of policy information, empathy, and a fast-paced service mindset to support retention and satisfaction. You will document interactions and follow established processes to ensure quality customer care.

Qualifications

• Strong customer service and communication skills.
• Ability to handle inquiries professionally and with empathy.
• Attention to detail and accuracy when working with policy information.
• Problem-solving skills to troubleshoot and resolve customer concerns.
• Comfort working in a fast-paced service environment.

Responsibilities

• Respond to customer inquiries and resolve issues related to insurance policies.
• Explain policy information clearly and accurately.
• Identify customer needs and provide appropriate solutions.
• Maintain a high standard of customer service to support retention and satisfaction.
• Document interactions and follow established support processes.

Skills

Customer service

Communication

Empathy

Detail-oriented

Problem-solving

Fast-paced

Job description

Customer Service Representative providing direct support to customers regarding auto insurance policies.

Key Duties

• Respond to customer inquiries and resolve issues related to insurance policies.
• Explain policy information clearly and accurately.
• Identify customer needs and provide appropriate solutions.
• Maintain a high standard of customer service to support retention and satisfaction.
• Document interactions and follow established support processes.

Qualifications & Skills

• Strong customer service and communication skills.
• Ability to handle inquiries professionally and with empathy.
• Attention to detail and accuracy when working with policy information.
• Problem-solving skills to troubleshoot and resolve customer concerns.
• Comfort working in a fast-paced service environment.