Insurance Customer Service Representative

Paycom; Rapid City (SD); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental & vision insurance

401(k) with company match

Paid time off & paid holidays

Employee assistance program (EAP)

Life & disability insurance

Professional development & career grow

Career growth opportunities

Job summary

Security First Bank and Security First Insurance in Rapid City, SD is seeking a customer-focused Insurance Customer Service Representative to support clients with their insurance needs and service existing accounts.

Responsibilities include quoting, processing, and servicing policies, issuing certificates of insurance, and helping with renewals while building lasting customer relationships. A High School diploma is required; licensing is preferred, and MS Office skills are expected.

Qualifications

• High school diploma or equivalent required.
• Previous insurance, customer service, sales, or related experience preferred.
• Active Property & Casualty license preferred, or the ability to obtain licensing.
• Strong communication, organizational, and customer service skills.
• Proficiency in Microsoft Office and the ability to manage multiple priorities while maintaining confidentiality.

Responsibilities

• Provide exceptional service to clients by answering questions, resolving concerns, and supporting policy-related needs.
• Quote, process, and service insurance policies for new and existing customers.
• Issue certificates of insurance and maintain accurate client records and documentation.
• Support agency growth through referrals, relationship-building, and cross-selling opportunities.
• Ensure compliance with insurance regulations, agency procedures, and documentation requirements.

Skills

Communication skills

Attention to detail

Customer relationship skills

Multitasking ability

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Job Details: Job Location: Rapid City Scottsbluff Ins EBD - Rapid City, SD, Position Type: Full-time, Education Level: High School, Salary Range: Undisclosed, Job Shift: Day, Job Category: Customer Service, Ready to take the next step in your insurance career?

Position Overview

We are seeking a customer-focused Insurance Customer Service Representative to support clients with their insurance needs while delivering exceptional service. This role is responsible for servicing existing accounts, assisting with policy sales and renewals, issuing certificates of insurance, and responding to customer inquiries. The ideal candidate will possess strong communication skills, attention to detail, and a commitment to building lasting customer relationships.

Why Security First Insurance

At Security First Bank and Security First Insurance, we've been helping individuals, families, businesses, and agricultural operations succeed since 1898. As a locally owned financial services organization, we're committed to building lasting relationships, serving our communities, and investing in our employees.

When you join our team, you’ll become part of an organization that values integrity, teamwork, professional growth, and make a positive impact every day.

At Security First, we believe investing in our employees is just as important as investing in our communities. Eligible employees enjoy a competitive benefits package, including:

Benefits full-time

• Competitive pay
• Medical, dental & vision insurance
• 401(k) with company match
• Paid time off & paid holidays
• Employee assistance program (EAP)
• Life & disability insurance
• Professional development & career growth opportunities

Key Responsibilities

• Provide exceptional service to clients by answering questions, resolving concerns, and supporting policy-related needs.
• Quote, process, and service insurance policies for new and existing customers.
• Issue certificates of insurance and maintain accurate client records and documentation.
• Support agency growth through referrals, relationship-building, and cross-selling opportunities.
• Ensure compliance with insurance regulations, agency procedures, and documentation requirements.

Qualifications: Qualifications and Experience

• High school diploma or equivalent required.
• Previous insurance, customer service, sales, or related experience preferred.
• Active Property & Casualty license preferred, or the ability to obtain required licensing.
• Strong communication, organizational, and customer service skills.
• Proficiency in Microsoft Office and the ability to manage multiple priorities while maintaining confidentiality.

This Job Description is not a complete statement of all duties and responsibilities comprising this position.

Security First Bank is an affirmative Action and Equal Opportunity Employer, Minority / Female / Disabled / Veteran / Gender Identity / Sexual Orientation.