Insurance Customer Service Agent

DACOTAH BANK; Webster (SD); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Health Savings Account

Life Insurance

Paid Vacation and Sick Time

Retirement Plan Options

Additional Perks and Benefits

Job summary

Dacotah Insurance is seeking a customer-focused professional to enhance client relationships and support policy changes. The candidate will be a team player with the ability to multi-task and a passion for helping others.

Essential duties include providing prompt service, leveraging technology, maintaining the agency management system, and contributing to overall agency performance. A valid P&C license or the willingness to obtain within 90 days is required.

Qualifications

• Experience in Insurance or other business-related field.
• Current Property & Casualty Insurance License, or willingness to obtain within 90 days.
• Commitment to professional and ethical behavior.
• Effective verbal and written communication skills; proficiency in communication.
• Demonstrated tact, diplomacy, and professionalism with customers and coworkers.
• Excellent customer service is highly valued.
• Self-starter with motivation to excel.
• Detail-oriented and accurate in work.
• Willingness to learn various software applications used in this position.

Responsibilities

• Provide prompt and courteous customer service.
• Assist customers with policy changes.
• Identify customer needs and propose appropriate products and services.
• Utilize technologies consistently to service clients.
• Maintain agency management system.
• Support team to achieve agency performance goals.
• Maintain a strong work ethic and commitment to success daily.
• Participate in educational opportunities to stay informed on industry developments.
• Perform other duties as assigned.

Skills

Maintain Confidentiality Expert

Customer Service

Highly Organized

Desire to Learn

Education

High School or better

Associates or better in Business or related field

Job description

Job Summary:
Dacotah Insurance is an established, growth-oriented insurance agency with a team of highly motivated individuals. We are seeking an individual to enhance customer relationships and build trust with an outgoing personality. A team player who has the ability to multi-task and also has a passion for helping others.

Essential Functions

• Provide prompt and courteous customer service
• Assist customers with policy changes
• Identify customer needs and propose appropriate products and services
• Consistent utilization of technologies
• Maintain agency management system
• Provide support to team members to reach agency performance goals
• Maintain a strong and positive work ethic and total commitment to success daily
• Participate in educational opportunities to stay informed of industry developments
• Perform other duties as assigned

Education & Experience

• Insurance or Other Business-Related Experience
• Current Property & Casualty Insurance License, or willingness to obtain within 90 days
• A commitment to professional and ethical behavior
• Effective verbal and written communication skills; communication proficiency
• Demonstrated ability to use tact, diplomacy, and professionalism when working with customers and co-workers
• High importance placed on excellent customer service
• A self-starter, one who is highly motivated
• Detail-oriented, thorough with a focus on accuracy
• Aptitude and willingness to learn various software applications relevant to this position

We offer the opportunity for career growth and development in a professional and pleasant working environment. We offer a competitive salary and exceptional benefits package including:

• Health Insurance-Dacotah Bank pays 100% of the premium, individual and family coverage
• Dental Insurance-Dacotah Bank pays 100% of the premium, individual and family coverage
• Health Savings Account
• Life Insurance for the employee and family
• Paid Vacation and Sick Time
• Retirement Plan Options
• Additional Perks and Benefits

Qualifications

Skills

Required

Maintain Confidentiality Expert

Customer Service Advanced

Highly Organized Advanced

Desire to Learn Advanced

Behaviors

Required

Detail Oriented : Capable of carrying out a given task with all details necessary to get the task done well

Team Player : Works well as a member of a group

Dedicated : Devoted to a task or purpose with loyalty or integrity

Loyal : Shows firm and constant support to a cause

Motivations

Required

Self-Starter : Inspired to perform without outside help

Ability to Make an Impact : Inspired to perform well by the ability to contribute to the success of a project or the organization

Education

Required

High School or better.

Preferred

Associates or better in Business or related field.

Experience

Preferred

1-2 years: Insurance Related Experience

Licenses & Certifications

Preferred

Property Insurance

Casualty Insurance

Life Insurance

Health Insurance

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.