Insurance Customer Service Representative

Express Employment Professionals - Cincinnati East; Dubuque (IA); On-site; USD 42,000 - 46,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive training

Career growth

Supportive team

Job summary

Express Employment Professionals is seeking a Customer Service Representative in Dubuque, IA to support an insurance-focused team. This role emphasizes helping clients, building relationships, and thriving in a fast-paced, team-oriented environment.

No prior insurance experience is required as training is provided and cultural fit is prioritized. You’ll engage with clients, maintain accurate records, and contribute to daily office operations while delivering exceptional service.

Qualifications

• Strong communication and interpersonal skills.
• Detail oriented and organized.
• Ability to multitask in a fast-paced environment.
• Positive attitude and willingness to learn.
• Customer-focused mindset; prior experience helpful but not required.

Responsibilities

• Provide exceptional customer service to clients and internal team members.
• Assist with policy servicing and account support.
• Respond to customer inquiries and help resolve issues promptly.
• Maintain accurate records and documentation.
• Support daily office operations and administrative activities.
• Communicate professionally with clients and team members.
• Ensure attention to detail when handling customer accounts and information.

Skills

Customer service

Communication skills

Multitasking

Detail oriented

Job description

Express Employment Professionals is seeking a Customer Service Representative for a reputable insurance-related company in Dubuque, IA. This is an excellent opportunity for someone who enjoys helping others, building strong relationships, and working in a fast-paced, team-oriented environment.

No insurance experience required! Our client is focused on finding the right cultural fit and is willing to train the right candidate.

Responsibilities:

• Provide exceptional customer service to clients and internal team members
• Assist with policy servicing and account support
• Respond to customer inquiries and help resolve issues in a timely manner
• Maintain accurate records and documentation
• Support daily office operations and administrative activities
• Communicate professionally with clients and team members
• Ensure attention to detail when handling customer accounts and information

Qualifications:

• Strong communication and interpersonal skills
• Customer-focused mindset with a passion for helping others
• Detail-oriented and organized
• Ability to multitask and prioritize in a fast-paced environment
• Strong problem-solving abilities
• Positive attitude and willingness to learn
• Previous customer service experience is helpful but not required
• Insurance experience is not required

Benefits:

• Competitive starting pay of $20-$22/hour
• Comprehensive training provided
• Opportunity to build a long-term career
• Supportive and collaborative team environment
• Growth and advancement opportunities