Insurance Account Manager

Express Employment Professionals - Cincinnati East; Dubuque (IA); On-site; USD 40,000 - 60,000; Full time

Job summary

Express Employment Professionals in Dubuque, IA seeks an Insurance Account Manager to work directly with clients and carriers, delivering exceptional service and maintaining strong relationships while handling multiple accounts.

The ideal candidate excels in customer service, communication, and organization, with a proactive approach to problem-solving in a fast-paced environment.

Qualifications

• Strong customer service experience.
• Excellent communication and relationship-building skills.
• Highly organized with strong attention to detail.
• Ability to manage multiple tasks in a fast-paced environment.
• Strong problem-solving and critical-thinking skills.
• Ability to remain professional and effective under pressure.
• Self-motivated with a strong sense of accountability.
• Insurance experience is a plus but not required.

Responsibilities

• Build and maintain strong relationships with clients and carrier partners.
• Serve as a primary point of contact for account questions and service requests.
• Coordinate account activities and policy servicing needs.
• Manage multiple priorities while maintaining a high level of accuracy.
• Resolve client concerns and provide timely solutions.
• Communicate effectively with clients, carriers, and internal team members.
• Maintain organized and accurate account records.
• Support day-to-day account management and customer service activities.

Skills

Customer service

Communication

Relationship-building

Organization

Multitasking

Problem-solving

Professionalism under pressure

Accountability

Job description

Express Employment Professionals is seeking an Insurance Account Manager for a respected company in Dubuque, IA. This is a customer-focused role that works directly with clients and carriers to provide exceptional service, maintain strong relationships, and ensure accounts are managed efficiently.

Insurance experience is not required. Our client is willing to train the right candidate and is primarily looking for someone with strong customer service skills, excellent communication abilities, and a proactive approach to problem-solving.

Responsibilities:

• Build and maintain strong relationships with clients and carrier partners
• Serve as a primary point of contact for account questions and service requests
• Coordinate account activities and policy servicing needs
• Manage multiple priorities while maintaining a high level of accuracy
• Resolve client concerns and provide timely solutions
• Communicate effectively with clients, carriers, and internal team members
• Maintain organized and accurate account records
• Support day-to-day account management and customer service activities

Qualifications:

• Strong customer service experience required
• Excellent communication and relationship-building skills
• Highly organized with strong attention to detail
• Ability to manage multiple tasks in a fast-paced environment
• Strong problem-solving and critical-thinking skills
• Ability to remain professional and effective under pressure
• Self-motivated with a strong sense of accountability
• Insurance experience is a plus but not required

What We're Looking For:

The ideal candidate enjoys working with people, thrives on building relationships, and takes pride in providing exceptional customer service. If you're organized, dependable, and able to juggle multiple priorities while maintaining a positive attitude, we'd love to hear from you.