Service Representative (Call Center)

Express Employment Professionals - Cincinnati East; Dubuque (IA); On-site; USD 32,000 - 42,000; Full time

Job summary

Express Employment Professionals in Downtown Dubuque seeks a Customer Service Representative to join a fast-paced call center team. You will handle inbound calls related to insurance and claims, providing accurate and professional assistance to customers while maintaining records and coordinating with teammates.

The role emphasizes strong communication, data entry proficiency, and teamwork in a high-volume environment, with opportunities to grow within a supportive local staffing firm.

Qualifications

• Excellent verbal and written communication skills.
• Prior customer service experience preferred.
• Basic computer skills and data entry proficiency.
• Comfortable working in a high-volume call center setting.

Responsibilities

• Handle inbound calls related to insurance and claims inquiries
• Provide accurate and professional assistance to customers
• Complete follow-up calls and emails as needed
• Maintain accurate records in internal systems
• Collaborate with teammates and cross-functional departments

Skills

Verbal communication

Written communication

Customer service experience

Data entry

Call center

Computer skills

Job description

Express Employment Professionals is seeking a Customer Service Representative to join a call center team in Downtown Dubuque. This role is ideal for someone with strong communication skills who thrives in a fast-paced environment.

Key Responsibilities:

• Handle inbound calls related to insurance and claims inquiries
• Provide accurate and professional assistance to customers
• Complete follow-up calls and emails as needed
• Maintain accurate records in internal systems
• Collaborate with teammates and cross-functional departments

Requirements:

• Excellent verbal and written communication skills
• Prior customer service experience preferred
• Basic computer skills and data entry proficiency
• Comfortable working in a high-volume call center setting

Express Employment Professionals is an Equal Opportunity Employer.