Insurance Customer Service Rep

The Juris Agency; West De Pere (WI); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Hands-on Training

Retirement Plan

Evenings Off

Mon-Fri Schedule

PTO

Weekends Off

Paid Holidays

Holidays Off

Pay Raise Opportunities

Employee Discounts

Work-Life Balance

Job summary

Brian Van De Hey Insurance in De Pere, Wisconsin is seeking an Insurance Customer Service Representative to join our team and help clients with inquiries, policy updates, and claim questions. You’ll deliver friendly, accurate service to support our trusted client relationships.

Base pay starts at $20/hr for inexperienced applicants and can reach up to $30/hr for experienced candidates, with bonus opportunities. Office hours are Mon-Thu 8:30am-4:30pm and Fri 8:30am-12:30pm.

Qualifications

• Property & Casualty license required within 12 months.
• Prior insurance experience preferred.
• Organizational skills and time management.
• Detail-oriented with data entry accuracy.

Responsibilities

• Client assistance: provide top-notch service to inquiries and policy questions.
• Claim processing: guide clients through filing and updates.
• Policy management: amendments, renewals, and cancellations.
• Problem solving: offer practical solutions to client challenges.
• Documentation: maintain accurate records of interactions.
• Team collaboration: work with colleagues for a seamless experience.

Skills

Customer focus

Communication

Problem solving

Data entry

Job description

Job Description

Welcome to Brian Van De Hey Insurance, a trusted name in the insurance industry, located in De Pere, Wisconsin. We are eagerly seeking an enthusiastic Insurance Customer Service Representative to join our dedicated team. As an integral part of our company, you'll have the opportunity to positively impact our clients' lives by providing outstanding service and support. Our office environment is friendly, and we pride ourselves on our personalized approach to customer care. You'll have the chance to grow your skills and knowledge in a positive atmosphere where collaboration is integral to our success. If you are passionate about helping others and eager to be a key player in our team, we would love to hear from you!

Base salary is $20 hr for inexperienced applicants. Base salary for experienced applicants can start up to $30 hr. Bonus opportunities available

Office Hours Monday-Thursday 8:30am-4:30pm Friday 8:30am-12:30pm

Benefits

• Hands on Training
• Retirement Plan
• Evenings Off
• Mon-Fri Schedule
• Paid Time Off (PTO)
• Weekends Off
• Paid Holidays
• Holidays Off
• Pay Raise Opportunities
• Employee Discounts
• Work-Life Balance
• Mon-Thur 830-430 Fri 830-1230

Responsibilities

• Client Assistance: Provide top-notch assistance to clients, answering inquiries and resolving issues related to their insurance policies.
• Claim Processing: Guide clients through the process of filing insurance claims, ensuring that they understand the steps involved and receive timely updates.
• Policy Management: Help clients with policy amendments, renewals, and cancellations as needed.
• Problem Solving: Utilize problem-solving skills to offer practical solutions to clients' challenges, ensuring satisfaction.
• Documentation: Maintain accurate client records and document interactions for future reference.
• Team Collaboration: Work effectively with team members to provide a cohesive and seamless customer service experience.

Requirements

• A Property & Casualty insurance license is required to get within 12 months..
• Prior insurance experience is preferred.
• Organizational Skills: Effective time management skills to balance multiple tasks and priorities efficiently.
• Problem-Solving: Ability to promptly understand and address customer concerns with effective solutions.
• Detail-Oriented: Keen attention to detail to ensure accuracy in data entry and policy customization.