Insurance Customer Service Rep — Training & Licensing

Luke Dix - State Farm Agent; Carlsbad (CA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

401(k) matching

Dental insurance

Health insurance

Paid time off

Training & development

Vision insurance

Job summary

Luke Dix State Farm Insurance Agency in Carlsbad, CA, is seeking a Customer Service Representative to be the friendly, service-minded face of our agency. You’ll help customers with policy questions, coverage recommendations, and policy changes in a fast-paced, team-oriented environment.

No prior insurance experience is required as we provide training and licensing support. The role offers a stable weekday schedule, competitive compensation with bonuses, and a comprehensive benefits package

Qualifications

• Excellent communication and customer-service mindset.
• Ability to multitask in a fast-paced environment.
• Detail-oriented and reliable.
• Willing to obtain Property & Casualty and Life & Health licenses; agency reimburses licensing costs after hire.
• No prior insurance experience required; training provided.

Responsibilities

• Serve as a primary point of contact for customers, answering questions and providing policy guidance.
• Review customer profiles to understand needs and recommend appropriate coverage.
• Assist with policy changes, updates, and service requests.
• Maintain accurate records of customer interactions.
• Work collaboratively with a supportive, team-first agency.

Skills

Communication skills

Multitasking

Detail-oriented

Customer service

License readiness

Job description

Luke Dix State Farm Insurance Agency in Carlsbad, CA, is seeking a Customer Service Representative to be the friendly, service-minded face of our agency. You’ll help customers with policy questions, coverage recommendations, and policy changes in a fast-paced, team-oriented environment.

No prior insurance experience is required as we provide training and licensing support. The role offers a stable weekday schedule, competitive compensation with bonuses, and a comprehensive benefits package