Insurance Customer Service Rep – Growth & Impact

Hanscom; Chestertown, Easton (MD, MD); On-site; USD 24,000 - 30,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k)

Paid time off

Career development

Job summary

Hanscom Federal Credit Union Insurance Group is seeking a Customer Service Representative in Chestertown, MD to deliver exceptional service to our members, handle policy changes, billing questions, and support Account Managers. You will build rapport, gather details, and ensure accurate documentation.

You will issue insurance ID cards, follow up on cancellations, and coordinate with carriers. The role requires at least 1 year of customer service experience and adherence to regulatory standards.

Qualifications

• At least 1 year of customer service experience required.
• Clerical Office experience preferred.
• Detail-oriented, service focused, and able to communicate professionally both written and verbally.
• Effective organizational and time-management skills.
• Ability to organize work, handle multiple tasks, maintain attention to detail and follow-through.
• Proficient use of Microsoft Office.
• A high school degree or equivalent.

Responsibilities

• Process policy changes, cancellations, and other service requests as instructed by the Account Manager.
• Follow up on pending cancellations and policy lapses, including final-stage notification to insureds.
• Document material client discussions and carrier communications; follow up in accordance with department standards.
• Issue insurance ID cards.
• Assist Account Managers and Assistant Account Managers as needed.
• Assist clients with billing questions and coordinate follow-up as needed to support accurate and timely resolution.
• Provide coverage for other CSRs when necessary.
• Perform other related servicing duties as assigned.
• Maintain professional competence through continuing education, carrier resources, and industry knowledge relevant to risk analysis and client advice.
• Follow applicable insurance laws, agency policies, BSA responsibilities, and Fleetwood Insurance Group ethical standards.

Skills

Detail-oriented

Service focused

Professional communication

Organizational skills

Microsoft Office

Education

High school diploma

Tools

Microsoft Office

Job description

Hanscom Federal Credit Union Insurance Group is seeking a Customer Service Representative in Chestertown, MD to deliver exceptional service to our members, handle policy changes, billing questions, and support Account Managers. You will build rapport, gather details, and ensure accurate documentation.

You will issue insurance ID cards, follow up on cancellations, and coordinate with carriers. The role requires at least 1 year of customer service experience and adherence to regulatory standards.