Insurance Client Care Specialist (On-Site)

Hazar Insurance; Kensington (MD); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Hands on Training

Evenings Off

Paid Time Off (PTO)

Flexible Schedule

Health Insurance

Career Growth Opportunities

Fun & Friendly Co-workers

Bonus Opportunities

Job summary

Hazar Insurance in Kensington, Maryland is seeking an Insurance Customer Service Representative to provide exceptional service to our clients. This on-site role focuses on building strong relationships and delivering prompt, accurate policy information.

You will answer inquiries, resolve issues, update records, inform clients about new products, and work with CRM systems. Prior insurance customer service experience and ability to obtain a P&C license within three months are preferred.

Qualifications

• Prior experience in customer service, especially within the insurance industry is preferred.
• Excellent verbal and written communication skills for client interactions.
• Ability to build rapport and maintain positive relationships with clients.
• Strong organizational skills and attention to detail; multitasking.
• Comfort with using computers and insurance CRM software.
• Must pass the Property and Casualty (P&C) Insurance Licensing Exam within three months of hire.

Responsibilities

• Provide exemplary customer service to clients by answering enquiries related to insurance policies.
• Resolve issues and ensure a satisfactory outcome that aligns with company policies and customer expectations.
• Effectively communicate policy information, changes, and benefits to clients, ensuring clarity and understanding.
• Maintain and update customer records with accuracy and confidentiality at all times.
• Proactively reach out to clients to update them about new products or policy details relevant to their needs.
• Gather and forward client feedback to ensure service improvements and enhanced customer satisfaction.

Skills

Customer service

Communication skills

Interpersonal skills

Organizational skills

CRM software

Tools

CRM systems

Job description

Hazar Insurance in Kensington, Maryland is seeking an Insurance Customer Service Representative to provide exceptional service to our clients. This on-site role focuses on building strong relationships and delivering prompt, accurate policy information.

You will answer inquiries, resolve issues, update records, inform clients about new products, and work with CRM systems. Prior insurance customer service experience and ability to obtain a P&C license within three months are preferred.