Insurance Customer Service Rep

Mountain View Insurance - Allstate; South Jordan (UT); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Paid Time Off

Health Insurance

Dental Insurance

Vision Insurance

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Evenings Off

Weekends Off

Yearly Trips

Events

Job summary

Mountain View Insurance, a fast-growing Allstate agency, seeks an Insurance Customer Service Representative to serve as the trusted link between clients and their protection. You will handle renewals, policy changes, and inquiries, helping clients understand coverage with confidence.

This role emphasizes teamwork, growth, and making a meaningful impact in clients' lives. First-year earnings are expected between $50,000 and $70,000, with a Monday–Friday schedule, PTO, and comprehensive benefits.

Qualifications

• Current insurance license (4-40, 2-20, or 20-44) required.
• Bilingual in Spanish is a plus.
• Clear, confident, and friendly communication skills.
• Ability to multitask and manage priorities in a fast-paced setting.
• Positive, customer-first attitude with strong problem-solving ability.
• Tech-savvy and comfortable using CRM and agency management tools.
• Team-oriented mindset with a drive to grow and learn continuously.

Responsibilities

• Deliver exceptional client support with empathy and accuracy.
• Manage renewals and retention goals to maintain strong client relationships.
• Handle billing, claims, and policy changes promptly and professionally.
• Support sales and cross-selling opportunities within the agency.
• Uphold compliance and ethical standards in all interactions.

Skills

Customer service

Renewals

Billing & claims

Sales support

Spanish (bonus)

CRM familiarity

Communication

Teamwork

Education

Insurance license (4-40, 2-20, or 20-44)

Tools

CRM software

Agency management tools

Job description

Job Description

Mountain View Insurance is a fast-growing Allstate agency built on performance, integrity, and culture. Founded by industry leader Chris Durling, our agency has earned recognition for elite results, strong leadership, and a team environment where ambition meets opportunity. We’re driven by growth, powered by accountability, and united by a shared mission to protect families while building meaningful, lasting careers.

As an Insurance Customer Service Representative, you’ll be the trusted connection between our clients and the protection they depend on. You’ll handle renewals, policy changes, and customer inquiries while helping clients understand their coverage with confidence. This role is ideal for someone who values teamwork, growth, and making a real difference in people’s lives.

• First-year earnings expected: $50,000-$70,000
• Paid time off (PTO) and a Monday-Friday schedule
• Health, dental, and vision insurance
• Career growth opportunities and leadership mentoring
• Evenings and weekends off
• Yearly incentive trips, team events, and more

Benefits

• Paid Time Off (PTO)
• Health Insurance
• Dental Insurance
• Vision Insurance
• Hands on Training
• Mon-Fri Schedule
• Career Growth Opportunities
• Evenings Off
• Weekends Off
• Yearly Trips
• Events

Responsibilities

• Deliver exceptional client support with empathy and accuracy
• Manage renewals and retention goals to maintain strong client relationships
• Handle billing, claims, and policy changes promptly and professionally
• Support sales and cross-selling opportunities within the agency
• Uphold compliance and ethical standards in all interactions

Requirements

• Current insurance license (4-40, 2-20, or 20-44) required
• Bilingual in Spanish is a plus.
• Clear, confident, and friendly communication skills
• Ability to multitask and manage priorities in a fast-paced setting
• Positive, customer-first attitude with strong problem-solving ability
• Tech-savvy and comfortable using CRM and agency management tools
• Team-oriented mindset with a drive to grow and learn continuously