Client-Focused Insurance Support Specialist
The Juris Agency
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Benefits offered by this job
Job summary
R.M.A. Agency in Chicago is seeking a dedicated Insurance Customer Service Representative to support policyholders, answer inquiries, and help maintain accurate records. You will work closely with the sales team to ensure thoughtful, consistent service and play a key role in renewals and client satisfaction.
The role emphasizes empathy, clear explanations of coverage, and teamwork in a friendly, supportive office environment in Illinois.
Qualifications
- Active P&C license in Illinois is required.
- Experience in an insurance agency or customer support role preferred.
- Comfort with agency software and email tools.
- Ability to explain complex coverage clearly to diverse clients.
- Patience, empathy and problem-solving mindset required.
Responsibilities
- Manage daily inquiries from policyholders about coverage and billing.
- Process routine policy changes with careful attention to detail.
- Collaborate with sales to ensure consistent client interactions.
- Document client conversations in the system for team awareness.
- Assist in resolving minor claims by coordinating with carriers.
- Review renewals and reach out to reassure clients about protection.
Skills
Education
Tools
Job description
R.M.A. Agency in Chicago is seeking a dedicated Insurance Customer Service Representative to support policyholders, answer inquiries, and help maintain accurate records. You will work closely with the sales team to ensure thoughtful, consistent service and play a key role in renewals and client satisfaction.
The role emphasizes empathy, clear explanations of coverage, and teamwork in a friendly, supportive office environment in Illinois.
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