Licensed Insurance Customer Service Representative

The Juris Agency; Frankfort (IL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Flexible Schedule

Career Growth Opportunities

Mon-Fri Schedule

Job summary

Mike Rogala Agency in Frankfort, IL is seeking a licensed Insurance Customer Service Representative to join our local team. You will be the friendly face and voice for clients, handling inquiries, endorsements, and billing questions with warmth and accuracy.

Collaborate with the agent to identify protection opportunities, document interactions, and help organize community events. A strong command of MS Office and agency software, plus active IL licenses, are required to deliver trusted service

Qualifications

• Active Illinois Property and Casualty license.
• Active Illinois Life and Health license.
• Proficiency with Microsoft Office Suite and agency management software.
• Clear, friendly verbal communication.
• Attention to detail in processing policy changes and documentation.

Responsibilities

• Respond to client inquiries with warmth, ensuring every person feels heard and supported.
• Process policy endorsements and address billing questions to keep our clients' lives running smoothly.
• Collaborate with the agent to identify new protection opportunities that provide true value to our existing clients.
• Document client interactions accurately within our internal systems to maintain a seamless service history.
• Assist in organizing local agency events that celebrate our connections within the Frankfort community.
• Resolve service concerns promptly, turning potential frustrations into positive experiences.

Skills

Customer service

Communication skills

Detail-oriented

Education

Illinois Property & Casualty license

Illinois Life & Health license

Tools

Microsoft Office

Agency management software

Job description

Job Description

At the Mike Rogala Agency with COUNTRY Financial, we believe that insurance is about more than just policies—it is about people. Located in the heart of Frankfort, Illinois, our agency is a place where neighbors help neighbors protect what matters most. We are looking for a dedicated and friendly Licensed Insurance Customer Service Representative to join our close-knit team. When you walk through our doors, you will find a workspace built on support, encouragement, and a genuine desire to see our clients succeed. You won’t just be answering phones or filing paperwork; you will be the helpful face and voice our clients rely on when they have questions or need a hand. We take pride in our ability to listen, understand, and provide meaningful solutions that bring our clients true peace of mind. If you enjoy building relationships, thrive in a positive environment, and want to make a tangible difference in our local community, we would be thrilled to meet you and explore how we can grow together.

Benefits

• Flexible Schedule
• Career Growth Opportunities
• Mon-Fri Schedule

Responsibilities

Respond to client inquiries with warmth, ensuring every person feels heard and supported.

Process policy endorsements and address billing questions to keep our clients' lives running smoothly.

Collaborate with the agent to identify new protection opportunities that provide true value to our existing clients.

Document client interactions accurately within our internal systems to maintain a seamless service history.

Assist in organizing local agency events that celebrate our connections within the Frankfort community.

Resolve service concerns promptly, turning potential frustrations into positive experiences.

Requirements

Active Illinois Property and Casualty insurance license.

Active Illinois Life and Health insurance license.

Strong command of Microsoft Office Suite and agency management software.

Clear and friendly verbal communication skills.

Attention to detail when processing policy changes and documentation.