Licensed Insurance CSR — Flexible Schedule & Growth

Jessica Lyng Allstate Agency; Huntsville (AL); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Mon-Fri Schedule

Flexible Schedule

Retirement Plan

Career Growth Opportunities

Evenings Off

Weekends Off

Hands on Training

Job summary

Jessica Lyng Allstate Agency in Decatur, Alabama, is seeking a Licensed Insurance Customer Service Representative to join our close-knit team. You’ll be the friendly voice for policyholders, assisting with policy changes, billing questions, and claims processing while delivering warm, knowledgeable service.

Ideal candidates hold a valid Alabama Property and Casualty Insurance License, have prior customer service experience, and excel in clear communication.

Qualifications

• Valid Alabama Property and Casualty Insurance License required.
• Minimum 1 year of customer service experience preferred in insurance or related field.
• Excellent written and verbal communication skills; ability to explain insurance concepts clearly.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and in person.
• Assist policyholders with policy changes, claims processing, and billing questions.
• Provide accurate information about insurance products and services.
• Build and maintain strong relationships with clients, ensuring their satisfaction.
• Identify opportunities to cross-sell or up-sell additional insurance products where appropriate.
• Keep client records up-to-date and ensure all documentation is accurate.

Skills

Empathy

Active listening

Problem solving

Education

Alabama P&C Insurance License

Tools

CRM software

Job description

Jessica Lyng Allstate Agency in Decatur, Alabama, is seeking a Licensed Insurance Customer Service Representative to join our close-knit team. You’ll be the friendly voice for policyholders, assisting with policy changes, billing questions, and claims processing while delivering warm, knowledgeable service.

Ideal candidates hold a valid Alabama Property and Casualty Insurance License, have prior customer service experience, and excel in clear communication.