Insurance Customer Service Pro - Growth & Impact

Ed Burke Insurance Agency Inc; Trinity (FL); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Paid time off

Wellness resources

Job summary

Ed Burke - State Farm Agent is looking for a Customer Service Representative to join our team in Trinity, Florida. You will provide exceptional customer experiences, resolve inquiries, and coordinate with our agency team. Your detail-oriented nature and customer service skills are key to supporting community needs.

If you're empathetic and driven, we welcome your application. This role offers internal growth opportunities for those with a sales-minded approach.

Qualifications

• Excellent communication skills are essential for interacting with customers effectively.
• Details must be managed precisely while handling multiple tasks.
• Prior experience in a customer service role is advantageous.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.
• Service and maintain the Citizens and Clearinghouse book of business.

Skills

Communication and interpersonal skills

Detail-oriented

Multitasking

Previous customer service experience

Job description

Benefits:

• 401(k) matching
• Bonus based on performance
• Paid time off
• Wellness resources

ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with Ed Burke - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.
• Service and maintain Citizens and Clearinghouse book of business.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.