Insurance Customer Service Specialist - Growth & Claims

Landon Ball Ins Agency Inc; Fayette (MO); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Bonus based on performance

Dental insurance

Health insurance

Paid time off

Parental leave

Signing bonus

Training & development

Vision insurance

Job summary

Landon Ball - State Farm Agent is looking for a Customer Service Representative to join their team in Fayette, Missouri. Your primary responsibility will be to deliver exceptional customer experiences, answering inquiries, assisting with policy updates, and processing insurance claims.

The ideal candidate will possess strong communication skills and the ability to multitask while being detail-oriented. This is a fantastic opportunity to grow within a supportive insurance agency.

Qualifications

• Strong communication and interpersonal skills are essential.
• Detail-oriented and capable of multitasking effectively.
• Previous experience in customer service is preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented

Multitasking ability

Previous customer service experience

Job description

Benefits:

• Bonus based on performance
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Signing bonus
• Training & development
• Vision insurance

ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with Landon Ball - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.