Insurance Customer Care Specialist | Service & Claims

Dustin Braud; Kenner (LA); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Competitive salary

Paid time off

Job summary

Dustin Braud - State Farm Agent in Kenner, LA is seeking a customer-focused CSR to enhance client experiences and support community members with insurance needs.

You will handle inquiries, update policies, and coordinate with the agency team to ensure accurate records and smooth service delivery. This role offers growth opportunities for driven team members in a friendly local agency.

Qualifications

• Excellent communication and interpersonal interaction abilities.
• Attention to detail and ability to multitask in a fast-paced environment.
• Previous customer service experience is preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist clients with policy changes and updates.
• Process insurance claims and follow up with clients.
• Maintain accurate records of customer interactions.

Skills

Strong communication

Interpersonal skills

Detail-oriented

Multitask

Job description

Benefits:

• 401(k)
• 401(k) matching
• Competitive salary
• Paid time off

ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with Dustin Braud - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist clients with policy changes and updates.
• Process insurance claims and follow up with clients.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.