Insurance Customer Service & Growth Advocate

Michael Bashore - State Farm Agent; Rochester Hills (MI); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Licensing reimbursement

SIMPLE IRA matching

Paid time off

Training & development

Bonus based on performance

Team Outings

Competitive salary

Opportunity for advancement

Job summary

Mike Bashore Agency in Rochester Hills, MI is seeking a Customer Service Representative to join our growing team. This full-time role is about 80% customer service and 20% relationship development and sales, helping clients with insurance, billing, and claims, and identifying protection opportunities.

We offer a base salary of 35,000–45,000 USD plus a commission/bonus potential of 5,000–10,000 annually, licensing reimbursement, paid time off, and a structured 90-day onboarding program with

Qualifications

• Michigan Property & Casualty license required before first day.
• Life & Health license preferred.
• Previous insurance experience not required.
• High school diploma required; degrees preferred.

Responsibilities

• Assist customers by phone, text, and email
• Process policy and account changes
• Explain billing, coverage, and renewal questions
• Assist customers with claims and service concerns
• Complete underwriting and account follow-up
• Build strong relationships with existing customers
• Identify cross-sell and financial services opportunities
• Ask for referrals and customer reviews; manage tasks and expectations
• Help create an exceptional overall customer experience

Skills

Outgoing personality

Empathy under pressure

Organized

Coachable

Tech savvy

Goal oriented

Education

High school diploma

Associate or bachelor degree preferred

Tools

AI tools

Job description

Mike Bashore Agency in Rochester Hills, MI is seeking a Customer Service Representative to join our growing team. This full-time role is about 80% customer service and 20% relationship development and sales, helping clients with insurance, billing, and claims, and identifying protection opportunities.

We offer a base salary of 35,000–45,000 USD plus a commission/bonus potential of 5,000–10,000 annually, licensing reimbursement, paid time off, and a structured 90-day onboarding program with