Customer Service Representative

The Juris Agency; Moscow (ID); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Dental Insurance

Vision Insurance

Mon-Fri Schedule

Career Growth Opportunities

Evenings Off

Health Insurance

Retirement Plan

Paid Time Off (PTO)

Hands on Training

Job summary

Kelly Kimberling Insurance Agency is seeking an Insurance Customer Service Sales Representative to enhance client relationships, support sales goals, and ensure high customer satisfaction. A license is required before starting, with study materials and initial costs covered by the agency.

The role offers a base salary and potential commissions/bonuses, with a career path toward an office manager position in the future. Strong communication and organizational skills are essential.

Qualifications

• Ability to obtain an insurance license before starting; agency provides support.
• Strong organizational and time-management skills.
• Excellent verbal and written communication skills.
• Detail-oriented with quick-learning and critical-thinking abilities.
• Enthusiastic and driven to succeed in a competitive environment.

Responsibilities

• Cross-sell and up-sell insurance products to existing customers.
• Perform risk analysis to match products with customer needs.
• Serve as client and claims liaison, managing communication and resolution of issues.
• Handle general customer service duties, including inquiries and resolving complaints.
• Determine customer requirements to identify products and solutions.
• Solicit, sell, and negotiate new business policies.
• Maintain records of customer interactions, inquiries, complaints, and actions taken.

Skills

Organizational skills

Time management

Verbal communication

Written communication

MS Word

Tools

Microsoft Excel

Outlook

Job description

Job Description

Kelly Kimberling Insurance Agency is a family-run business with deep roots in the

community. Kelly took over the agency from her father, Jon, who served as a Farmers

Insurance agent for 46 years. Today, Jon continues to work with Kelly, focusing on

financial and retirement planning, including Medicare products. Our mission is to build

long-lasting relationships with our clients, grounded in trust, mutual confidence, and

professional friendship. We strive to make every client interaction a positive experience,

providing top-tier insurance advice and simplifying the complexities of insurance. Our

commitment extends beyond our clients to our community, where we actively participate

and take leadership roles.

We are seeking a motivated Insurance Customer Service Sales Representative to

join our team. This role offers a base salary ranging from $35,000 to $50,000, with

additional opportunities for commission and bonuses. You will be responsible for

enhancing client relationships, supporting sales goals, and ensuring a high level of

customer satisfaction. We are looking for someone ready to grow their career, with the

potential to move into an office manager position in the future. A license is required

before starting, and we will support you with study materials and cover the initial costs.

Benefits

• Dental Insurance
• Vision Insurance
• Mon-Fri Schedule
• Career Growth Opportunities
• Evenings Off
• Health Insurance
• Retirement Plan
• Paid Time Off (PTO)
• Hands on Training

Responsibilities

• Cross-sell and up-sell insurance products to existing customers.
• Perform risk analysis and field underwriting to match products with customer needs
• Serve as a client and claims liaison, managing communication and resolution of issues
• Handle general customer service duties, including responding to inquiries and resolving compaints
• Determine customer requirements to help identify specific products and solutions
• Solicit, sell, and negotiate new business policies.
• Maintain accurate records of customer interactions, including inquiries, complaints, and actions taken.

Requirements

Ability to obtain a required insurance license before starting, with support provided by the agency

Basic computer literacy, including proficiency with Microsoft Word, Excel, and Outlook.

Strong organizational, scheduling, and time-management skills.

Excellent verbal and written communication skills.

Detail-oriented with quick-learning and critical-thinking abilities.

Enthusiastic and driven to succeed in a competitive environment.