Insurance Customer Service Representative

Davis Insurance; Bowling Green (KY); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Competitive salary

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Job summary

Davis Insurance is seeking a Customer Service Representative who enjoys helping people and solving problems. In this position, you will assist clients with policy changes, billing inquiries, and other account servicing needs.

Ideal candidates have customer service experience, strong communication abilities, and a positive attitude. This role offers opportunities for advancement and a supportive team environment.

Qualifications

• Customer service experience preferred.
• Strong communication and problem-solving skills.
• Excellent organizational and multitasking abilities.

Responsibilities

• Provide prompt, professional service to clients by phone, email, and in person.
• Assist customers with policy changes and billing inquiries.
• Process endorsements, renewals, and policy updates.

Skills

Customer service experience

Strong communication skills

Problem-solving skills

Organizational skills

Multitasking abilities

Detail-oriented

Insurance product knowledge

Education

High school diploma or equivalent

Job description

Benefits:

• 401(k) matching
• Bonus based on performance
• Competitive salary
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

Position Overview:

Davis Insurance is seeking a Customer Service Representative who enjoys helping people, solving problems, and delivering exceptional customer experiences.

In this role, you'll serve as a trusted resource for our clients, assisting with policy changes, coverage questions, billing inquiries, and account servicing needs. This is an excellent opportunity for someone who values relationship-building, enjoys working in a team environment, and wants to build a long-term career in the insurance industry.

Responsibilities:

• Provide prompt, professional service to clients by phone, email, and in person.
• Assist customers with policy changes, billing questions, and coverage inquiries.
• Process endorsements, renewals, and policy updates.
• Maintain accurate client records and documentation.
• Follow up on customer requests and outstanding items.
• Review policies with clients and identify additional coverage opportunities when appropriate.
• Work closely with producers and agency staff to support client needs.
• Deliver the high level of service that defines the Davis Insurance experience.

Qualifications:

• Customer service experience preferred.
• Strong communication and problem-solving skills.
• Excellent organizational and multitasking abilities.
• Detail-oriented with strong follow-through.
• Ability to learn insurance products and agency systems.
• Insurance license preferred or willingness to obtain licensing.
• Positive attitude and commitment to helping others.