Insurance Customer Service Advocate - Bilingual Spanish

Phillip Cothran - State Farm Agent; Fontana (CA); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Opportunity for advancement

Paid time off

Training & development

Company parties

Free food & snacks

Job summary

Phillip Cothran - State Farm Agent is seeking a Customer Service Representative to deliver exceptional service and support to local policyholders in Fontana, CA. You will handle inquiries, assist with policy changes, and coordinate with the team to meet community needs.

This role emphasizes bilingual Spanish communication, accuracy, and a proactive approach. You will have opportunities for training, advancement, and internal growth within the agency.

Qualifications

• Bilingual Spanish is required.
• Licenses in Property & Casualty and Life & Health to be obtained.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication skills

Interpersonal skills

Detail-oriented

Multitasking

Customer service experience

Job description

Phillip Cothran - State Farm Agent is seeking a Customer Service Representative to deliver exceptional service and support to local policyholders in Fontana, CA. You will handle inquiries, assist with policy changes, and coordinate with the team to meet community needs.

This role emphasizes bilingual Spanish communication, accuracy, and a proactive approach. You will have opportunities for training, advancement, and internal growth within the agency.