Bilingual Insurance CSR I - Growth, Training & Impact

Amanda Cothran Carroll - State Farm Insurance Agent; Fontana (CA); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Opportunity for advancement

Paid time off

Training & development

Bonus based on performance

Company parties

Free food & snacks

Job summary

A Customer Service Representative I at Cothran Carroll State Farm in Fontana, CA will deliver exceptional client experiences, handle inquiries about insurance, and coordinate with agency members to support the community. The role emphasizes service-minded, empathetic interactions and career growth within the office.

Ideal candidates are bilingual in Spanish, customer-service oriented, and capable of proactive problem solving, with strong communication to educate customers on options and

Qualifications

• Bilingual Spanish is required.
• Dedicated to customer service.
• Able to effectively relate to a customer, answer questions, and anticipate needs.
• Excellent communication skills to assist customers and coordinate with team members.
• Proactive problem-solving skills.

Responsibilities

• Provide prompt, accurate, and friendly customer service.
• Educate customers about insurance options and identify gaps in coverage.
• Use effective communication to meet customer needs and promote business growth.
• Drive the growth of the office Google reviews.
• Educate customers about coverages and potential gaps in insurance.

Skills

Bilingual Spanish

Customer service

Communication skills

Relationship building

Problem-solving

Job description

A Customer Service Representative I at Cothran Carroll State Farm in Fontana, CA will deliver exceptional client experiences, handle inquiries about insurance, and coordinate with agency members to support the community. The role emphasizes service-minded, empathetic interactions and career growth within the office.

Ideal candidates are bilingual in Spanish, customer-service oriented, and capable of proactive problem solving, with strong communication to educate customers on options and