Insurance Customer Service

Lincare; Daytona Beach (FL); On-site; USD 20,664,000 - 30,307,000; Full time

Job summary

Lincare is seeking a nail-focused Insurance Eligibility Specialist to support the Insurance Eligibility Queue for patients needing DME coverage. This role emphasizes accurate data entry, strong customer service, and frequent outreach to insurance companies to confirm coverage levels and deductibles.

Direct interaction with patients may be required to clarify benefits and ensure information remains up-to-date in the system.

Qualifications

• Identify when patient insurance has termed and any issues with insurance.
• Maintain accurate data entry and patient information.

Responsibilities

• Work to ensure that the patient's health care benefits cover the required DME equipment.
• Contact insurance companies to verify coverage levels, deductibles, and out-of-pocket expenses for DME coverage.
• Interact with patients as needed to resolve questions regarding coverage.
• Enter data accurately and update patient benefit information in the insurance system.
• Spend extensive time on the phone with insurance companies and/or patients.

Skills

Customer service

Data entry

Phone communication

Job description

This employee works the company's Insurance Eligibility Queue, which identifies when a patient's insurance has termed, as well as any issues with insurance.

• Works to ensure that the patient's health care benefits cover the required DME equipment
• Required to contact a patient's insurance company to verify coverage levels, deductibles, and out of pocked expenses for DME coverage
• Working directly with our patients may be required
• excellent customer service is a must
• Enter data in an accurate manner
• Update patient benefit information in the insurance system and verify the existing information is accurate
• Requires the specialist to spend extensive amounts of time on the phone with insurance companies and/or patients